Enterprise Communication Training Platform
Call Simulator™ is an AI-powered, scenario-based training platform enabling practice of critical conversations at scale. Call Simulator empowers Learning & Development Professionals as well as Trainers to easily create content and provide an immersive, conversational training environment for learners of all levels across multiple industries and job functions.
DYNAMIC training features
Transforming Scenario-Based
Learning, Enterprise Wide
Call Simulator provides immersive scenario-based training for Fortune 500 companies — both horizontally and vertically — across a variety of industries including airlines, shipping & logistics, banking, insurance, technical support, public safety, and more. The benefits of Call Simulator extend far beyond cost savings alone. Both new trainees and seasoned veterans can benefit from the platform’s AI-powered features, including:
- 24/7 access to safely practice unlimited fully-custom conversation flows (scenarios), in both voice (calls) and chat (text-based) channels.
- Range of AI Persona emotions, accents, ages, and languages, including multi-persona simulation capabilities
- Enterprise-ready — SSO-friendly, integrates with existing LMS environments through SCORM and cmi5 (xAPI), API available for custom reporting/dashboarding
Call Simulator™ is an AI-powered, fully immersive scenario-based training platform, designed to be integrated directly into leading call center software. This makes Call Simulator™ the first solution to hone both Active Listening and software skills simultaneously.
Call Simulator provides immersive scenario-based training in a variety of industries including; banking, BPO, insurance, technical support, public safety, and more. The benefits of Call Simulator extend far beyond cost savings alone. Both new trainees and experienced agents can benefit from the platform’s AI-powered features, including:
- 24/7 access to practice any number of fully-customizable conversation flows
- Range of AI Persona emotions, accents, ages, and languages, including multi-persona simulations
- Enterprise-ready; integrates with SSO and LMS environments (SCORM + cmi5)
"A Game Changer"
Trusted by
Learning & Development Professionals Around the World
" A Game Changer"
Trusted by L&D Pros Around the World
All skills will benefit ... this is not just for calls.
Simulations can easily be built for for other areas, such as conversations between an employee and their direct report. After using Call Simulator, the confidence of our trainees increased by over 50%, and the need for transfers decreased by over 50% compared to cohorts using traditional training methods.It is with enthusiasm that I can recommend the platform.
We have been using Call Simulator training platform for our sales and customer care agents. Navigating the platform is easy as is creating various scenarios for our agents to use during their training that they may experience while on a call with a customer. We found that our trainers can also use the scenarios during coaching sessions with the agents. The training provided by Call Simulator to use the platform was thorough and easy to follow. The Call Simulator CX team has been top-notch.Far more cost-effective than organizing live role-playing sessions or scheduling shadowing sessions.
A robust authoring tool! Call Simulator enables a truly immersive experience for both practice and testing ... The tool allows us to scale practice while maintaining consistent quality feedback, reducing cost of tenured employees’ time, and reducing impacts to shrinkage.One of the best training and education creations I have ever seen
...in my 22 years of being in the profession. Thank you for creating such an amazing product!
Why Call Simulator?
6 Reasons to Use Call Simulator™
Why Call Simulator?
6 Reasons to Use Call Simulator™
Enterprise-Wide Communication Training
Designed with the high-volume, high-stakes world of contact centers in mind, Call Simulator delivers AI-driven practice tailored to frontline realities. But its power doesn’t stop there. From customer service to compliance, sales to HR, our platform is used enterprise-wide to build confident, capable communicators across all business functions.
AI-Powered Role-Play for Realistic Scenarios
Unlike static scripts or outdated eLearning, Call Simulator’s Scenario Studio gives your team the power to create dynamic, human-like training experiences that adapt to your goals. Start from scratch with Generative AI or use intelligent import to transform existing materials—transcripts, documents, or audio—into immersive scenarios. Research shows employees retain up to 75% more through experiential learning versus passive methods.
Consistent and Scalable Training
Ensure uniform training experiences across departments and locations. Call Simulator provides a standardized platform that scales with your organization's growth and evolving needs. Call Simulator ensures every employee can safely practice—any time, from anywhere—with consistent quality and measurable outcomes.
Actionable Feedback in Real Time
Receive immediate feedback and analytics to identify strengths and areas for improvement, facilitating continuous development and performance enhancement. Call Simulator's AI Coaching™ provides insights into tone, clarity, empathy, and accuracy/compliance—critical metrics for both frontline workers and leadership development.
Adaptable to Various Communication Channels
Today’s conversations don’t just happen over the phone. With Call Simulator, teams can build the foundational communication skills that transfer seamlessly across channels—whether the final interaction is voice, chat, other digital channels, or in person. Call Simulator enables safe practice of high-stakes moments that mirror the complexity of modern customer and employee communications.
Enhanced Customer and Employee Experiences
By improving internal communication skills, Call Simulator directly contributes to better customer interactions and a more cohesive organizational culture. Studies show organizations that invest in communication training report 20%+ increases in customer satisfaction. When your people are prepared, your customers feel it.
Listen to A Few Call Simulator Personas in Action
Listen to A Few Call Simulator Personas in Action
Bank Caller
Insurance Caller
Healthcare Caller
Elevate Experiences Through Enhanced Training
Elevate Experiences Through Enhanced Training
Call Simulator builds muscle memory through practice, not just theory.
Behind every great customer interaction is a team that knows how to listen, respond, and resolve with skill. Whether you’re coaching thousands of contact center agents or enabling strategic communication across sales, CX, internal support, and leadership teams.
As highlighted by Training Industry, traditional training often fails to deliver real-world readiness. That’s why organizations are turning to AI-powered role-play—to create realistic, repeatable practice that mirrors actual customer and employee conversations.
News
Call Simulator CEO David Lawson — Executive Interview with CRMXchange
In today’s customer service landscape, training and development are undergoing a radical transformation. As organizations continue to adopt advanced technologies like real-time agent assist and AI-driven quality management tools, one critical element is often overlooked: foundational, skill-based training. In this interview, Sheri Greenhaus, Managing Partner of CrmXchange, sits down with David Lawson, Co-Founder and CEO of Call Simulator, to discuss the shifting dynamics of contact center training and the growing role of simulation in preparing agents for real-world scenarios.
Gleim Aviation partners with Call Simulator to launch the Gleim Digital Pilot Examiner™
A new way to ace your checkride — The Gleim Digital Pilot Examiner™
The Gleim Digital Pilot Examiner™ (DPE), powered by Call Simulator, retools the same great content from the ground up to help aviators practice for their checkride in a way that actually prepares them for the experience. This offers a groundbreaking new way to get comfortable with the hardest part of the Practical Test — answering your DPE’s questions on the spot.
For the first time, aviators can engage in realistic Q&As through talk or text and receive instant, expert feedback on your responses. It’s like having a private session with an FAA examiner available on-demand.
News
Call Simulator partners with ElevenLabs to offer Conversation Training as a Service
Call Simulator helps organizations prepare employees for real-world conversations by using simulated role-play scenarios. Over 300 companies use their platform to speed up training, reduce call times, and improve customer interactions. To achieve the realism their clients needed, they turned to ElevenLabs for natural, expressive AI voices.
Call Simulator Announces Partnership with ProcedureFlow
A Knowledge Management software uniquely designed for the modern workplace. ProcedureFlow simplifies the way employees navigate organizational processes to accelerate proficiency. Our improved process flows allow you to create, organize, update, share, and track procedures for easier end-to-end management.
ProcedureFlow digitizes your operations to create a single source of truth for company processes. This allows employees to access the information they need in a highly consumable, visual, and easily updatable format. With ProcedureFlow, companies can create a high performing culture by improving training and proficiency and boosting employee confidence from day one.
To learn more about ProcedureFlow, go to ProcedureFlow.
