How Call Simulator Works
How Call Simulator Works
Call Simulator™ is an immersive Conversational AI and Generative AI platform that makes it easy and fun to Generate, Simulate, and Evaluate real-world scenarios for Call Training
Generate
Generate
Trainers leverage Call Simulator’s capabilities to not only accelerate scenario building and distribution, but also to create call scenarios with more depth and realism with minimal effort. Trainers have complete control of scenario-based conversation facilitated with Call Simulator, including using the latest technologies to help auto-generate script variations at a click of a button. Even better, any changes or updates are made available immediately for training with no need to go back to production.
Scenario Assist
Call Simulator adds Generative AI into Scenario Studio script-building to allow for automatic generation of utterance variations for regular or custom utterances for both the agent and caller sides of a script.
Making It Real
Call Simulator uses built in capabilities to create different caller personas across a range of genders, emotions, accents, and languages. This means a trainee experiences a different caller persona with each scenario run.
All Together, Now
Easily group and distribute scenarios using our Playlist creator. Create learning modules with related scenarios. Customize the learning experience for each trainee based on their unique needs.
Simulate
Simulate
Call Simulator users can run simulations within existing tools like training portals, LMS, or a lightweight CallSim Player user interface. CallSim Player gives more screen area to other tools used in training, such as sandboxes or training materials, facilitating hands-on software training as well as call practice.
Go with the Flow
During call simulations, Call Simulator’s conversations can range from on- or off-script, steered by caller intentions and goals, just like customer calls.
Practice Makes Perfect
There is no limit to the number of times a trainee can perform a scenario based simulation. Simulations can be run anytime from anywhere.
Immersive & Safe
Call Simulator creates an immersive space where you can make mistakes, and learn from them safely.
Evaluate
Evaluate
Insights are provided for every completed simulation. Highlights include where trainees veered off script; made out of context utterances; adhered to compliance standards; stayed within expected call time. This helps trainers quickly assess trainee readiness as well as where trainees need additional practice with certain scenarios, caller types, or providing acknowledgement, empathy and/or reassurance where applicable.
Measure Performance
Simulation Transcripts enable trainers, and trainees, to view script turns with utterances color-coded based on whether it was “Exact,” “Similar,” or “Not As Scripted.”
Listen to Simulations
With each Simulation segmented and color-coded by conversation turns, focusing on the parts of the conversation needing the most attention or remediation is quick and easy.
Provide Coaching
Call Simulator provides trainers the ability to give relevant conversation turn-level feedback to trainees.
Ready to Experience Call Simulator™ for Yourself?
Ready to Experience Call Simulator™ for Yourself?
Request a Demo today to see how Call Simulator’s AI-powered software can integrate into your operating system.
