Role-Play
Anywhere™
The Call Simulator™ Platform combines Conversational AI and Generative AI to deliver enterprise-grade conversation simulation training at scale. Built for Fortune 500 L&D teams across contact center, sales, HR, and leadership functions. No professional services. No per-scenario fees. No vendor dependency.
Schedule a DemoGENERATE
L&D professionals leverage Call Simulator's proprietary authoring system, Scenario Studio™, to not only accelerate scenario building and distribution, but also to create an unlimited number of fully-customized, immersive practice conversations with minimal effort.
Your L&D team has complete control of scenario-based conversation — in both voice and chat (text-based) channels — facilitated with Call Simulator. Intelligent import functionality makes it easy to leverage existing training content, call transcripts, or even audio recordings to jumpstart scenario creation. When updates or edits are needed, any changes are live instantly with no need to go back to production.
Unlike platforms where professional services are often needed to build scenario content or customize simulations, Call Simulator empowers your internal learning design & delivery team to own the creative process directly.
AI Scenario Assist
Generative AI automatically produces entire conversation flows, including variations for both the learner and AI Persona sides. Reduces build time from hours to minutes.
Intelligent Import
Existing training content, live call transcripts, and audio recordings can be imported directly to jumpstart scenario creation — leveraging assets your team already has.
Playlists & Learning Modules
Scenarios are grouped into Playlists and structured Learning Modules. The experience is customizable per individual learner based on role, cohort, or remediation need.
Unlimited Scenarios
No cap on the number of scenarios an organization can create, publish, or deploy. Scale content without additional per-scenario licensing costs.
Instant Publishing
Any edits or updates made in Scenario Studio are reflected in active simulations immediately — no staging or re-publishing workflow required.
Self-Service Authoring
L&D teams build, edit, and publish scenarios entirely in-house. No professional services, no vendor dependency, and no per-scenario fees.
Skills Rubrics
Scenario Studio™ not only accelerates scenario building and distribution, but also empowers L&D teams to create an unlimited number of fully-customized scoring rubrics with minimal effort.
Your L&D team has complete control of how simulations will be judged, with the ability to set benchmarks and weights for Skills-based, Compliance, and Duration (Target Handle Time) Scoring. As with scenario conversation authoring, Generative AI is available to assist in rubric creation, and any changes or updates are made available immediately.
Skills + Criteria
Craft bespoke rubrics for each Scenario based on desired learner behaviors, with Criteria organized within Skill sections that align to your organization's brand standards.
Compliance
Flag any turn as "Required" for compliance purposes. Call Simulator judges learners on "relaxed" (similar) or "strict" (word-for-word) scripting requirements for each flagged turn.
Duration
Set simulation duration benchmarks and add a handle time metric to scoring. Data on filler words, talk time, and hold times are surfaced in completed simulation details.
SIMULATE
Call Simulator learners can run simulations within existing tools like training portals, LMS, LXP, or a lightweight SimPlayer™ user interface. SimPlayer gives more screen area to other tools used in training, such as sandboxes or training materials, facilitating hands-on software training as well as conversational practice. Call Simulator also enables "Multi-Persona" simulations where learners can navigate between multiple AI personas, each with their own unique persona traits (tone, accent, volume, gender, age) during one scenario. This enables simulating warm transfers, for example.
Voice + Chat
In addition to voice simulation, Call Simulator also supports chat (text-based) simulation, including "Multi-Chat" simulations, during which learners practice communicating with multiple AI Personas simultaneously, each responding at different cadences with its own unique needs and goals.
Dynamic Conversation Flow
Simulations are steered by AI Persona intentions and goals, just like real-world conversations. Fully conversational with no "next" button or artificial pacing between turns.
Unlimited Practice
No limit on the number of times a learner can run any simulation. Available 24/7 from any location or device via deep link, SCORM, or cmi5.
Immersive & Safe
Call Simulator provides a judgment-free space where learners can make mistakes and learn from them safely, free from the stresses of traditional role-play training.
AI Personas & Realism
Every simulation is driven by a configurable AI Persona. Call Simulator's persona engine exposes learners to the full diversity of real-world callers, customers, and colleagues.
Languages
Native support for 15 languages including builder control for localization (accent, jargon, etc.) enables consistent simulation training across global workforces without separate platform instances or content duplication.
Persona Variation
Each AI Persona is configured across gender, emotional tone, mood, accent, age, and language. Learners encounter a different persona configuration on every scenario run, as defined by the L&D team.
Background Sounds
A curated library of ambient audio — airport terminal, dog barking, baby crying, and more — can be applied to any scenario to increase realism and prepare learners for real-world call conditions.
EVALUATE
Feedback at Scale
Every moment matters in Call Simulator. AI Coaching™ insights are provided for every completed simulation, utilizing a user-defined rubric for each unique scenario. This helps L&D professionals quickly assess learner readiness as well as where learners need additional practice with certain scenarios or personas. Coaching Tips, Coaching Intros, and Coaching Outros can be utilized to create guided learning pathways directly from simulation feedback.
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Measure Performance
Results metrics provide visual feedback on whether learners stayed within target handle time, adhered to compliance standards, and met the rubric's goals for skills measured during simulations.
Audio Playback
Full audio recordings are available for all completed simulations. With each simulation segmented and timestamped by conversation turn, focusing on the parts needing the most attention is easy.
Coaching Tips
Trainers embed fully customizable Coaching Tips that create guided learning pathways directly from simulation feedback, giving learners targeted, actionable guidance.
Model Conversations
Share AI-generated text and/or audio versions of your scenarios directly with learners — both examples that demonstrate best practices and negative examples that illustrate what to avoid. In-turn coaching can be layered into any model conversation, providing targeted guidance at specific moments in the playback dialogue.
Coaching Intros & Outros
Introduce any simulation with a custom Coaching Intro: setting context, priming the learner, or providing pre-simulation guidance before the conversation begins. A Coaching Outro book-ends the experience, reinforcing key takeaways and linking the simulation to broader learning objectives.
Results Visibility
Simulation results are captured for every completed simulation. These are available for learner review as well as trainers and managers, supporting distributed training oversight and manager visibility.
ENTERPRISE READY
Call Simulator is built for enterprise deployment. It integrates with existing learning ecosystems, authentication infrastructure, and third-party tooling, without requiring replacement of current investments.
LMS / LXP Integration
Full support for SCORM and cmi5 (xAPI). Simulations launch and report completion data within existing learning ecosystems including but not limited to Cornerstone, Workday Learning, SAP SuccessFactors, and more.
SSO
Single Sign-On is a standard platform feature included at no additional cost. Compatible with existing enterprise identity providers.
Full API
A complete API enables enterprise clients and technology partners to programmatically integrate simulation capabilities into proprietary portals, custom workflows, internal tooling, and third-party platforms.
Unlimited Tenants
Enterprise clients receive unlimited Tenants at no additional charge — each business unit gets its own fully isolated training platform with its own scenarios, learners, and reporting. Cross-tenant data can be aggregated and analyzed centrally via API.
Call Center Software Integration
Designed to integrate directly with leading call center software, enabling agents to practice active listening and live system navigation simultaneously in their actual work environment.
Multi-TTS & STT Vendors
Call Simulator integrates multiple Text-to-Speech and Speech-to-Text vendors simultaneously, ensuring depth and breadth of voice options while maintaining availability if any single vendor experiences downtime.
Ready to Experience Call Simulator™ for Yourself?
Schedule a call with our Sales Team today to see how Call Simulator empowers your L&D team to take your employee training to the next level.
