Conversation Training as a Service
Communication Training as a Service
The Call Simulator™ Platform combines Conversational AI and Generative AI to scale role-play training, providing a safe environment for practicing critical conversations anywhere at any time. Call Simulator’s proprietary Scenario Studio™ empowers Learning & Development (L&D) professionals to easily generate and customize any number of conversation scenarios in both voice and multi-chat channels and make them available for Learners to Safely Practice to Perfection™ in 15 global languages. An enterprise learning solution, Call Simulator supports SCORM and cmi5 (xAPI) to bring conversation practice directly into existing LMS / LXP environments.
Call Simulator enables learners to practice and reinforce the skills they need for real-world interactions, with proven applications ranging from customer support and sales training to human resources (HR), leadership training, and boardroom conversations.
GENERATE
L&D professionals leverage Call Simulator’s proprietary authoring system, Scenario Studio™, to not only accelerate scenario building and distribution, but also to create an unlimited number of fully-customized, immersive practice conversations with minimal effort.
Your L&D team has complete control of scenario-based conversation — in both voice and chat (text-based) channels — facilitated with Call Simulator. Even better, any changes or updates are made available immediately for training with no need to go back to production.
Scenario Assist
Call Simulator adds Generative AI into Scenario Studio conversation-building to allow for automatic generation of entire conversations, as well as variations for what is being said on both the learner and AI Persona sides of the conversation.
Making It Real
Call Simulator uses built-in capabilities to create different personas across a range of genders, emotions, accents, and languages. This means a learner experiences a different AI persona with each scenario run, as defined by your company's L&D pros.
All Together, Now
Easily group and distribute scenarios using our Playlist creator. Create learning modules with related scenarios. Customize the learning experience for each learner based on their unique needs.
Skills Rubrics
Scenario Studio not only accelerates scenario building and distribution, but also empowers L&D teams to create an unlimited number of fully-customized scoring rubrics with minimal effort.
Your L&D team has complete control of how simulations will be judged, with the ability to set benchmarks and weights for Skills-based, Compliance, and Duration (Target Handle Time) Scoring. As with scenario conversation authoring, Generative AI is available to assist in rubric creation, and any changes or updates are made available immediately.
Skills + Criteria
Call Simulator empowers Scenario builders to craft bespoke rubrics/scorecards for each Scenario based on desired learner behaviors (Criteria), including the ability to organize Criteria within Skill sections, aligning learning goals and learner feedback to your organization's brand standards.
Compliance
Sometimes, words matter. From legal disclaimers to identity verification and beyond, Scenario builders may flag any given turn as "Required" for compliance purposes. As such, Call Simulator will judge learners based on "relaxed" (similar) or "strict" (word-for-word) scripting requirements for each.
Duration
Time is money. Call Simulator enables Scenario builders to set simulation duration benchmarks as needed, effectively adding a handle time metric to scoring for any given scenario. Data on filler words, talk time, and hold times are also surfaced in completed simulation details.
SIMULATE
Call Simulator learners can run simulations within existing tools like training portals, LMS, LXP, or a lightweight CallSim Player™ user interface. CallSim Player gives more screen area to other tools used in training, such as sandboxes or training materials, facilitating hands-on software training as well as conversational practice. Call Simulator also enables “Multi-Persona” simulations where learners can navigate between multiple AI personas, each with their own unique persona traits (tone, accent, volume, gender, age) during one scenario. This enables simulating warm transfers, for example.
Voice + Chat
In addition to voice simulation, Call Simulator also supports chat (text-based) simulation, including “Multi-Chat” simulations, during which learners practice communicating with multiple AI Personas simultaneously, each responding at different cadences with its own unique needs and goals.
Dynamic Conversation Flow
Simulations are steered by caller intentions and goals, just like real-world conversations. Interactions are fully conversational with no "next" button or timer between turns.
Practice Makes Perfect
There is no limit to the number of times a learner can perform a scenario-based simulation. Simulations can be run at any time from anywhere via deep links, SCORM, or cmi5 (xAPI).
Immersive & Safe
Call Simulator provides an immersive space where learners can make mistakes and learn from them safely, free from the stresses of traditional role play training.
EVALUATE
Feedback at Scale
Every moment matters in Call Simulator. AI Coaching™ insights are provided for every completed simulation, utilizing a user-defined rubric for each unique scenario. This helps L&D professionals quickly assess learner readiness as well as where learners need additional practice with certain scenarios or personas, and Coaching Tips can be utilized to create learning pathways directly from simulation feedback.
Measure Performance
Results metrics provide visual feedback on whether learners stayed within target handle time (duration), adhered to compliance standards, and/or met the rubric's goals for present behaviors during simulations.
Listen to Simulations
Audio recordings are available for all completed simulations. With each simulation segmented and timestamped by conversation turns, focusing on the parts of the conversation needing the most attention or remediation is easy.
Provide Coaching
Call Simulator provides trainers the ability to give relevant conversation feedback to learners through fully-customizable Coaching Tips. Model conversations, complete with in-line verbal coaching, can also be provided to learners.
Ready to Experience Call Simulator™ for Yourself?
Ready to Experience Call Simulator™ for Yourself?
Schedule a call with our Sales Team today to see how Call Simulator empowers your L&D team to take your employee training to the next level.
