Insurance

Insurance

Transform Your Insurance Call Center Agent Training

The insurance industry faces multiple challenges acquiring and retaining customers who now expect their calls to be resolved quicker and more efficiently than ever. The goal is to provide customers with a seamless experience across multiple touch points, but that can’t happen without top notch customer service, especially during incoming calls.

Working like a flight simulator, Call Simulator™ provides comprehensive, scenario-based insurance agent training. Call Simulator allows your employees to practice and train on the most common or difficult situations they’ll face during live calls. The AI-powered, fully immersive training platform is designed to be integrated directly into leading call center software. This makes Call Simulator the first solution to hone both Active Listening and software skills simultaneously. Call Simulator doesn’t reduce the need for call center agents. Rather, it provides 24/7 on-demand training to better equip agents with the skills and knowledge they need to help customers.

Transform Your Insurance Call Center Agent Training

The insurance industry faces multiple challenges acquiring and retaining customers who now expect their calls to be resolved quicker and more efficiently than ever. The goal is to provide customers with a seamless experience across multiple touch points, but that can’t happen without top notch customer service, especially during incoming calls.

Working like a flight simulator, Call Simulator™ provides comprehensive, scenario-based insurance agent training. Call Simulator allows your employees to practice and train on the most common or difficult situations they’ll face during live calls. The AI-powered, fully immersive training platform is designed to be integrated directly into leading call center software. This makes Call Simulator the first solution to hone both Active Listening and software skills simultaneously. Call Simulator doesn’t reduce the need for call center agents. Rather, it provides 24/7 on-demand training to better equip agents with the skills and knowledge they need to help customers.

Customizable Training Options
for Your Company

Customizable Training Options
for Your Company

Multiple Caller Icon

Expose Trainees to Various Call Types

Call Simulator’s AI Simulation offers a range of caller emotions, accents, ages, and genders. This allows trainees to experience a wide variety of realistic calls.

Playlist Icon

Create Repeatable Training Playlists

Our playlist feature allows trainers to create a playlist of top simulations. This can be used for training new hires, refreshing current employees’ skill sets, or practicing high risk / high value situations. These playlists are repeatable and customizable.

Scriptbuilder Icon

Create Industry Specific Conversations

Call Simulator works with your organization to gather recordings of your call center agents’ actual calls. Our script-building software then rapidly develops new conversation flows, allowing your trainees to practice on a limitless number of real-life call scenarios.

Globe Icon

Practice from Anywhere

With our integration into your existing training program, all trainees need is an internet connection. Trainees can practice taking calls at any time and from any location, which gives them more experience and reduces the time it takes to take live calls on their own.

Scoring Icon

Provide Structured Feedback

Call Simulator acts as a 24/7 virtual assistant with advanced scoring software. With data-driven metrics, trainers can quickly assess trainees’ abilities on specific event reactions and simulation responses.

Computer Software Icon

Gain Practice Using Your Software

Call Simulator integrates into the call center software your agents are already using. This allows trainees to gain hands-on experience using Active Listening and data entry skills simultaneously.

Learn about Call Simulator’s problem-solving solutions, key features, pricing model, and more!

Listen to a Call Simulator Insurance Caller in Action

Listen to an Insurance AI Caller in Action

Are you interested in working with us to transform your Insurance call center agent training?

Schedule a call with our Sales Team today and witness how Call Simulator’s AI-powered scenario-based training software can take your employee training to the next level.

Are you interested in working with us to transform your Insurance call center agent training?

Schedule a call with our Sales Team today and witness how Call Simulator’s AI-powered scenario-based training software can take your employee training to the next level

Call Simulator is excited to announce our partnership with ProcedureFlow! Learn More Here.

Fortune 50 Health Insurance Company selects Call Simulator to revolutionize conversation-based training!

Our 150th 911 Agency just began using AI SkillLab, powered by Call Simulator!