Transform Your Insurance Call Center Agent Training
The insurance industry faces multiple challenges acquiring and retaining customers who now expect their calls to be resolved quicker and more efficiently than ever. The goal is to provide customers with a seamless experience across multiple touch points, but that can’t happen without top notch customer service, especially during incoming calls.
Working like a flight simulator, Call Simulator™ provides comprehensive, scenario-based insurance agent training. Call Simulator allows your employees to practice and train on the most common or difficult situations they’ll face during live calls. The AI-powered, fully immersive training platform is designed to be integrated directly into leading call center software. This makes Call Simulator the first solution to hone both Active Listening and software skills simultaneously. Call Simulator doesn’t reduce the need for call center agents. Rather, it provides 24/7 on-demand training to better equip agents with the skills and knowledge they need to help customers.
Transform Your Insurance Call Center Agent Training
The insurance industry faces multiple challenges acquiring and retaining customers who now expect their calls to be resolved quicker and more efficiently than ever. The goal is to provide customers with a seamless experience across multiple touch points, but that can’t happen without top notch customer service, especially during incoming calls.
Working like a flight simulator, Call Simulator™ provides comprehensive, scenario-based insurance agent training. Call Simulator allows your employees to practice and train on the most common or difficult situations they’ll face during live calls. The AI-powered, fully immersive training platform is designed to be integrated directly into leading call center software. This makes Call Simulator the first solution to hone both Active Listening and software skills simultaneously. Call Simulator doesn’t reduce the need for call center agents. Rather, it provides 24/7 on-demand training to better equip agents with the skills and knowledge they need to help customers.
Customizable Training Options
for Your Company
Customizable Training Options
for Your Company
Expose Trainees to Various Call Types
Call Simulator’s AI Simulation offers a range of caller emotions, accents, ages, and genders. This allows trainees to experience a wide variety of realistic calls.
Create Repeatable Training Playlists
Our playlist feature allows trainers to create a playlist of top simulations. This can be used for training new hires, refreshing current employees’ skill sets, or practicing high risk / high value situations. These playlists are repeatable and customizable.
Create Industry Specific Conversations
Call Simulator works with your organization to gather recordings of your call center agents’ actual calls. Our script-building software then rapidly develops new conversation flows, allowing your trainees to practice on a limitless number of real-life call scenarios.
Practice from Anywhere
With our integration into your existing training program, all trainees need is an internet connection. Trainees can practice taking calls at any time and from any location, which gives them more experience and reduces the time it takes to take live calls on their own.
Provide Structured Feedback
Call Simulator acts as a 24/7 virtual assistant with advanced scoring software. With data-driven metrics, trainers can quickly assess trainees’ abilities on specific event reactions and simulation responses.
Gain Practice Using Your Software
Call Simulator integrates into the call center software your agents are already using. This allows trainees to gain hands-on experience using Active Listening and data entry skills simultaneously.
Learn about Call Simulator’s problem-solving solutions, key features, pricing model, and more!
Listen to a Call Simulator Insurance Caller in Action
Listen to an Insurance AI Caller in Action
Are you interested in working with us to transform your Insurance call center agent training?
Schedule a call with our Sales Team today and witness how Call Simulator’s AI-powered scenario-based training software can take your employee training to the next level.
Are you interested in working with us to transform your Insurance call center agent training?
Schedule a call with our Sales Team today and witness how Call Simulator’s AI-powered scenario-based training software can take your employee training to the next level
