Conversation Training as a Service
Conversation Training as a Service
The Call Simulator Platform combines Conversational AI and Generative AI to scale role-play training, providing a safe environment for practicing critical conversations anywhere at anytime. Call Simulator’s proprietary Scenario Studio™ empowers Learning & Development (L&D) professionals to easily generate and customize any number of conversation scenarios in both voice and multi-chat channels and make them available for Learners to Safely Practice to Perfection™ in 16 global languages.
As an enterprise learning solution, Call Simulator integrates with your SSO and LMS (cmi5 + SCORM) environments to accelerate training rollout and adoption. Using secure, private Generative AI or sample conversation imports, L&D professionals can build, test, and publish training scenarios in minutes.
GENERATE
SIMULATE
EVALUATE
Generate
Generate
Learning & Development (L&D) professionals leverage Call Simulator’s proprietary authoring system, Scenario Studio™, to not only accelerate scenario building and distribution, but also to create an unlimited number of fully-customized, immersive practice conversations with minimal effort. Your L&D team has complete control of scenario-based conversation — in both voice and chat (text-based) channels — facilitated with Call Simulator. Even better, any changes or updates are made available immediately for training with no need to go back to production.
Scenario Assist
Call Simulator adds Generative AI into Scenario Studio conversation-building to allow for automatic generation of entire conversations, as well as variations for what is being said on both the learner and caller sides of the conversation.
Making It Real
Call Simulator uses built-in capabilities to create different caller personas across a range of genders, emotions, accents, and languages. This means a learner experiences a different caller persona with each scenario run, as defined by your company's L&D pros.
All Together, Now
Easily group and distribute scenarios using our Playlist creator. Create learning modules with related scenarios. Customize the learning experience for each learner based on their unique needs.
Simulate
Simulate
Call Simulator users can run simulations (both voice/call and chat/multi-chat channels) within existing tools like training portals, LMS, LXP, or a lightweight CallSim Player™ user interface. CallSim Player gives more screen area to other tools used in training, such as sandboxes or training materials, facilitating hands-on software training as well as conversational practice in 16 global languages.
Dynamic Conversation Flow
Simulations are steered by caller intentions and goals, just like real-world conversations. Interactions are fully conversational with no "next" button or timer between turns.
Practice Makes Perfect
There is no limit to the number of times a learner can perform a scenario-based simulation. Simulations can be run anytime from anywhere.
Immersive & Safe
Call Simulator provides an immersive space where learners can make mistakes and learn from them safely, free from the stresses of traditional role play training.
Evaluate
Evaluate
Every moment matters in Call Simulator. Insights are provided for every completed simulation, utilizing a rubric defined as “Relaxed” or “Strict” for each unique scenario. Highlights include where learners veered out of context; adhered to compliance standards; stayed within expected call time; used filler words. This helps L&D professionals quickly assess learner readiness as well as where learners need additional practice with certain scenarios, caller types, or providing acknowledgement, empathy and/or reassurance where applicable.
Measure Performance
Simulation transcripts provide visual feedback on whether learners adhered to scenario guidelines, and CARE-CX tracks moments where the learner showed empathy, reassurance, or acknowledgement.
Listen to Simulations
Audio recordings are available for all completed simulations. With each simulation segmented and color-coded by conversation turns, focusing on the parts of the conversation needing the most attention or remediation is quick and easy.
Provide Coaching
Call Simulator provides trainers the ability to give relevant conversation turn-level feedback to learners. Both learners and coaches have access to results immediately following a simulation.
Ready to Experience Call Simulator™ for Yourself?
Ready to Experience Call Simulator™ for Yourself?
Schedule a call with our Sales Team today to see how Call Simulator empowers your L&D team to take your employee training to the next level.
