Assima Solutions
Assima is a global leader in systems training and digital adoption, with customers in over 30 countries including 40% of the Fortune 500. Their platform delivers hyper-realistic learning experiences across all major enterprise applications — web, desktop, and in-house built.
Clients can embed Call Simulator content directly into Assima Train, enabling learners to practice active listening, communication, multitasking, and software navigation simultaneously. The result is a dramatically reduced time to proficiency.
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ProcedureFlow
ProcedureFlow is a knowledge management platform built for the modern workplace. It simplifies how employees navigate organizational processes — creating a single source of truth that is visual, consumable, and easy to update.
ProcedureFlow digitizes operations so employees access the information they need in a highly consumable format. Combined with Call Simulator, organizations can build a high-performing culture by accelerating training, boosting employee confidence from day one, and improving proficiency across the board.
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CallMiner
CallMiner uses AI to extract vital insights from customer interactions and feedback across every channel — from contact center calls to surveys and online reviews. The platform empowers organizations to enhance customer experiences, guide frontline staff, and alert leadership to critical events.
CallMiner automates quality performance feedback and identifies agent competencies that need attention, directing agents to relevant Call Simulator scenario-based training. Simulated interactions ingested in CallMiner are automatically evaluated for performance — so new agents hit the floor faster, and experienced agents continue to improve.
View Call Simulator in the CallMiner App Marketplace →
Verint
Combined with the Verint Platform, Call Simulator allows trainers and instructional designers to rapidly create and publish training simulations using Scenario Studio™. Scenarios can be deployed immediately — no waiting on external vendors.
New hires practice key skills with call simulations scored by Verint Quality Bots, ensuring they are ready for live interactions. Simulations are scored against the same criteria as live calls, reinforcing correct agent behaviors and optimal outcomes. When quality or compliance issues are detected post-onboarding, training can be automatically assigned and scored — closing the entire loop without human intervention, while maintaining full visibility into agent performance.
Watch the Verint Partner Marketplace Showcase recording →
Brohawk Solutions
Brohawk Solutions is driven by the Diamond Rule: discern what people will want and need even before they realize it, then offer it at the right time. CEO Mark Brody brings a passion for contact center best practices and a proven ability to anticipate customer needs — predicting and delivering solutions at the moment they matter most.
Brohawk Solutions is committed to making your contact center a genuine value-add for your organization and the customers it serves.
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