Call Simulator Logo with ®

Safely Practice to Perfection™

Call Simulator™ is an AI-powered, scenario-based training platform enabling practice of critical conversations at scale. Call Simulator empowers Learning & Development Professionals as well as Trainers to easily create content and provide an immersive, conversational training environment for learners of all levels across multiple industries.

Safely Practice to Perfection™

We Integrate with:
DYNAMIC training features

See How We're Transforming Conversation-Based
Training

Call Simulator provides immersive conversation-based training in a variety of industries including; banking, BPO, insurance, technical support, public safety, and more. The benefits of Call Simulator extend far beyond cost savings alone. Both new trainees and seasoned veterans can benefit from the platform’s AI-powered features, including: 

Call Simulator™ is an AI-powered, fully immersive scenario-based training platform, designed to be integrated directly into leading call center software. This makes Call Simulator™ the first solution to hone both Active Listening and software skills simultaneously.

See How We're Transforming
Conversation-Based
Training

DYNAMIC training features

Trouble playing the video? Watch via:

Vimeo | YouTube

Call Simulator provides immersive conversation-based training in a variety of industries including; banking, BPO, insurance, technical supportpublic safety, and more. The benefits of Call Simulator extend far beyond cost savings alone. Both new trainees and experienced agents can benefit from the platform’s AI-powered features, including: 

Why Call Simulator?

6 Reasons to Use Call Simulator™

Why Call Simulator?

6 Reasons to Use Call Simulator™

REDUCES EXPENSIVE HUMAN ROLE PLAYING

Training programs often include intensive, and therefore expensive, role playing to ensure new employees are fully prepared for the high-stress, high-stakes environment. Now, with Call Simulator’s AI-powered conversational training platform, there is no longer a need to take top performers away from their roles to aid new learners in practice. As a result, companies who have implemented Call Simulator within their environments have realized significant cost savings on their training operations.

EXPOSES TRAINEES TO VARIOUS CALL TYPES

Call Simulator empowers your company’s Learning & Development professionals by giving them total control over the conversations practiced and in what contexts and languages. Call Simulator’s unique Scenario Studio™ enables Instructional Designers to quickly and easily create, edit, and customize an unlimited number of call scenarios with realistic caller personas and immersive background sounds. Any changes or edits made to scenarios occur in real time with no need to go back to production.

IMPROVES SPEED TO PROFICIENCY

Depending on the industry, training processes can take an average of six months or more to complete. Organizations often do not have the ability to fund a full-time training supervisor or coordinator, which can drag out the training process. Even call centers with full-time training staff can only complete so many role-playing scenarios with each individual trainee. With Call Simulator, new hires are no longer limited to training staff availability. Using our scenario-based training simulations, they can practice taking more calls, more frequently, thus increasing their speed to proficiency.

PRACTICE FROM ANYWHERE

With Call Simulator’s integration to your existing training program, all learners need is an internet connection. Learners can practice conversations at any time and from any location, which gives them more experience and reduces the time it takes to take live calls on their own.

IMPROVES EMPLOYEE SKILLS

With Call Simulator, training modules can be repeated to give learners the opportunity to practice to perfection. Additionally, the AI-powered training platform has the ability to simulate callers with varying accents, ages, and languages, as well as provide realistic background noise, so that learners gain experience in true-to-life scenarios. Furthermore, the software is beneficial for seasoned agents as well, thanks to Call Simulator’s ability to quickly and easily produce simulations around high risk / high value scenarios.

PROVIDE STRUCTURED FEEDBACK

Don’t leave core competencies up for interpretation. Call Simulator acts as a 24/7 virtual assistant specializing in training, which allows trainers to focus on providing feedback in critical training functions such as simulation response, performance improvement, & specific event reactions.

Why Call Simulator?

6 Reasons to Use Call Simulator™ in your Call Center

REDUCES EXPENSIVE HUMAN ROLE PLAYING

On average, it takes 6 months to a year to train a new call agents. Training can include intensive, and therefore expensive, role playing to ensure new employees are fully prepared for the high-stress, high-stakes environment. Now, with Call Simulator’s AI-powered training software, there is no longer a need to take top performers away from their roles to aid trainees in practice. As a result, companies who have implemented Call Simulator within their environments have realized significant cost savings on their training operations.

EXPOSES TRAINEES TO VARIOUS CALL TYPES

Call Simulator empowers your company’s learning and development professionals by giving them total control over the conversations practiced and in what contexts and languages. Call Simulator’s unique Scenario Studio™ enables instructional designers to quickly and easily create, edit, and customize an unlimited number of call scenarios with realistic caller personas and immersive background sounds. Any changes or edits occur in real time with no need to go back to production.

IMPROVES SPEED TO PROFICIENCY

Depending on the industry, training processes can take an average of 6 months or more to complete. Organizations often do not have the ability to fund a full-time training supervisor or coordinator, which can drag out the training process. Even call centers with full-time training staff can only complete so many role-playing scenarios with each individual trainee. With Call Simulator, new hires are no longer limited to training staff availability. Using our scenario-based training simulations, they can practice taking more calls, more frequently, thus increasing their speed to proficiency.

PRACTICE FROM ANYWHERE

With Call Simulator’s integration to your existing training program, all trainees need is an internet connection. Trainees can practice taking calls at any time and from any location, which gives them more experience and reduces the time it takes to take live calls on their own.

IMPROVES EMPLOYEE SKILLS

With Call Simulator, calls and training modules can be repeated to give trainees the opportunity to practice to perfection. Additionally, the AI-powered training platform has the ability to simulate callers with varying accents, ages, and genders, as well as provide realistic background noise, so that the trainees gain experience in true-to-life scenarios. Furthermore, the software is beneficial for seasoned call center agents as well, thanks to Call Simulator’s ability to produce simulations around high risk / high value situations.

PROVIDE STRUCTURED FEEDBACK

Don’t leave core competencies up for interpretation. Call Simulator acts as a 24/7 virtual assistant specializing in training, which allows trainers to focus on providing feedback in critical training functions such as simulation response, performance improvement, & specific event reactions.

Trusted by Call Centers Around the World

Trusted by Call Centers Around the World

Thank you for creating such an amazing product! It’s truly one of the best training and education creations I have ever seen in my 22 years of being in the profession.
Training Coordinator
We have been using Call Simulator training platform for our sales and customer care agents. It is with enthusiasm that I can recommend the platform. Navigating the platform is easy as is creating various scenarios for our agents to use during their training that they may experience while on a call with a customer. We found that our trainers can also use the scenarios during coaching sessions with the agents. The training provided by Call Simulator to use the platform was thorough and easy to follow. The Call Simulator CX team has been top-notch.
Project Manager
International BPO
Before Call Simulator I was 20% confident taking calls, after using Call Simulator I am 90% confident.
New Trainee

Listen to A Few Call Simulator Callers in Action

Listen to A Few Call Simulator Callers in Action

Bank Caller
CALL CENTER STATISTICS

Improving Customer Experience Starts With Improving Training

Improving Customer Experience Starts With Improving Call Center Agent Training

Call Simulator provides scenario-based training that allows learners to train for a variety of situations and caller types that may be high risk and high value. When learners have extensive training they are better equipped to help consumers and keep them satisfied. Schedule a call with our Sales Team today and see how Call Simulator can revolutionize your team’s learning experience or training program. 

0 %
Customers who prefer phone support
0 %
Turnover Rate for Medium-sized call centers
0 %
Turnover Rate for Large-Sized Call Centers
0 %
Agents Who don't think they have access to the right technology & Tools

News

Assima & Call Simulator Logos
Call Simulator Forges a Partnership with Assima Syncing Hands-On Software Training and Simulated Voice Interactions

Assima, a global leader in systems training and digital adoption, and Call Simulator™, a proven Conversational-AI-powered call training provider, announce an exciting new partnership designed to help organizations train employees at scale, utilizing immersive training experiences to increase adoption and reduce time and cost to proficiency.

Call Simulator, Inc. Announces $575K in Seed Round Funding from JaxAngels

Call Simulator, Inc., a fast-growing tech company that develops AI-powered training software, has received $575K in Seed Round Funding. The funding comes from JaxAngels, the largest angel investment group in North Florida. Funds will expand AI-Powered Training Platform into new verticals including Telehealth, Banking, Insurance & more.

Priority Dispatch Logo
Priority Dispatch Announces Strategic Partnership With Call Simulator

Priority Dispatch® has partnered with Call Simulator, LLC to provide AI-powered speech-to-speech call simulations through TRAIN AI, a powerful training module which decreases the cost of training emergency dispatchers and increases their proficiency and retention.

News

Call Simulator Announces Partnership with ProcedureFlow

A Knowledge Management software uniquely designed for the modern workplace. ProcedureFlow simplifies the way employees navigate organizational processes to accelerate proficiency. Our improved process flows allow you to create, organize, update, share, and track procedures for easier end-to-end management.

ProcedureFlow digitizes your operations to create a single source of truth for company processes. This allows employees to access the information they need in a highly consumable, visual, and easily updatable format. With ProcedureFlow, companies can create a high performing culture by improving training and proficiency and boosting employee confidence from day one.

To learn more about ProcedureFlow, go to ProcedureFlow.

Call Simulator Engage
Call Simulator Included in Cohort 11 of Engage Enterprise Accelerator
Engage’s Cohort 11 has officially kicked off, and eight new startups are now focusing on the core aspect of Engage: Corporate 1:1s. These discussions enable each startup to connect with key team members from Engage’s corporate partners, ensuring that their innovative solutions reach the right business unit leaders in each corporate partner.
Assima & Call Simulator Logos
Priority Dispatch Logo
Call Simulator Forges a Partnership with Assima Syncing Hands-On Software Training and Simulated Voice Interactions

Assima, a global leader in systems training and digital adoption, and Call Simulator™, a proven Conversational-AI-powered call training provider, announce an exciting new partnership designed to help organizations train employees at scale, utilizing immersive training experiences to increase adoption and reduce time and cost to proficiency.

Call Simulator, Inc. Announces $575K in Seed Round Funding from JaxAngels

Call Simulator, Inc., a fast-growing tech company that develops AI-powered training software, has received $575K in Seed Round Funding. The funding comes from JaxAngels, the largest angel investment group in North Florida. Funds will expand AI-Powered Training Platform into new verticals including Telehealth, Banking, Insurance & more.

Priority Dispatch Announces Strategic Partnership with Call Simulator

Priority Dispatch® has partnered with Call Simulator, LLC to provide AI-powered speech-to-speech call simulations through TRAIN AI, a powerful training module which decreases the cost of training emergency dispatchers and increases their proficiency and retention.

Call Simulator is excited to announce our partnership with ProcedureFlow! Learn More Here.

Fortune 50 Health Insurance Company selects Call Simulator to revolutionize conversation-based training!

Our 150th 911 Agency just began using AI SkillLab, powered by Call Simulator!