The Flight Simulator for Call Center Agent Training™
Call Simulator™ is an AI-powered, fully immersive scenario-based training platform, designed to be integrated directly into leading call center software. This makes Call Simulator™ the first solution to hone both Active Listening and software skills simultaneously.
We Integrate with:
DYNAMIC training features
See How We're Transforming
Call Center Agent
Training
Call Simulator provides extensive call center agent training in a variety of industries including; banking, BPO, insurance, technical support, public safety, and more. The benefits of Call Simulator extend far beyond cost savings alone. Both new trainees and experienced agents can benefit from the platform’s AI-powered features, including:
- 24/7 access to practice life-like calls
- Range of caller emotions, accents, ages, and genders
- Integrates with leading call center software
Call Simulator™ is an AI-powered, fully immersive scenario-based training platform, designed to be integrated directly into leading call center software. This makes Call Simulator™ the first solution to hone both Active Listening and software skills simultaneously.
See How We're Transforming
Call Center Agent
Training
DYNAMIC training features
Call Simulator provides extensive call center agent training in a variety of industries including; banking, BPO, insurance, technical support, and public safety. The benefits of Call Simulator extend far beyond cost savings alone. Both new trainees and experienced agents can benefit from the platform’s AI-powered features, including:
- 24/7 access to practice life-like calls
- Range of caller emotions, accents, ages, and genders
- Integrates with leading call center software
Why Call Simulator?
6 Reasons to Use Call Simulator™
Why Call Simulator?
6 Reasons to Use Call Simulator™
REDUCES EXPENSIVE HUMAN ROLE PLAYING
On average, it takes 6 months to a year to train a new call agents. Training can include intensive, and therefore expensive, role playing to ensure new employees are fully prepared for the high-stress, high-stakes environment. Now, with Call Simulator’s AI-powered training platform, there is no longer a need to take top performers away from their roles to aid trainees in practice. As a result, companies who have implemented Call Simulator within their environments have realized significant cost savings on their training operations.
EXPOSES TRAINEES TO VARIOUS CALL TYPES
Call Simulator works with organizations to gather recordings of your call center agents’ actual calls. With that information, a script-building model is developed to enable rapid creation of new call scripts. The end result - Call Simulator offers a vast Simulation Library which allows trainees to practice on a limitless number of real-life call scenarios, giving them the experience they need for when they transition into the field. This process can be replicated in a variety of industries to create individualized AI training resources.
IMPROVES SPEED TO PROFICIENCY
Depending on the industry, training processes can take an average of 6 months or more to complete. Organizations often do not have the ability to fund a full-time training supervisor or coordinator, which can drag out the training process. Even call centers with full-time training staff can only complete so many role-playing scenarios with each individual trainee. With Call Simulator, new hires are no longer limited to training staff availability. Using our scenario-based training simulations, they can practice taking more calls, more frequently, thus increasing their speed to proficiency.
PRACTICE FROM ANYWHERE
With Call Simulator’s integration to your existing training program, all trainees need is an internet connection. Trainees can practice taking calls at any time and from any location, which gives them more experience and reduces the time it takes to take live calls on their own.
IMPROVES EMPLOYEE SKILLS
With Call Simulator, calls and training modules can be repeated to give trainees the opportunity to practice to perfection. Additionally, the AI-powered training platform has the ability to simulate callers with varying accents, ages, and genders, as well as provide realistic background noise, so that the trainees gain experience in true-to-life scenarios. Furthermore, the software is beneficial for seasoned call center agents as well, thanks to Call Simulator’s ability to produce simulations around high risk / high value situations.
PROVIDE STRUCTURED FEEDBACK
Don’t leave core competencies up for interpretation. Call Simulator acts as a 24/7 virtual assistant specializing in training, which allows trainers to focus on providing feedback in critical training functions such as simulation response, performance improvement, & specific event reactions.
Why Call Simulator?
6 Reasons to Use Call Simulator™ in your Call Center
REDUCES EXPENSIVE HUMAN ROLE PLAYING
On average, it takes 6 months to a year to train a new call agents. Training can include intensive, and therefore expensive, role playing to ensure new employees are fully prepared for the high-stress, high-stakes environment. Now, with Call Simulator’s AI-powered training software, there is no longer a need to take top performers away from their roles to aid trainees in practice. As a result, companies who have implemented Call Simulator within their environments have realized significant cost savings on their training operations.
EXPOSES TRAINEES TO VARIOUS CALL TYPES
Call Simulator works with organizations to gather recordings of your call center agents’ actual calls. With that information, a script-building model is developed to enable rapid creation of new call scripts. The end result - Call Simulator offers a vast Simulation Library which allows trainees to practice on a limitless number of real-life call scenarios, giving them the experience they need for when they transition into the field. This process can be replicated in a variety of industries to create individualized AI training resources.
IMPROVES SPEED TO PROFICIENCY
Depending on the industry, training processes can take an average of 6 months or more to complete. Organizations often do not have the ability to fund a full-time training supervisor or coordinator, which can drag out the training process. Even call centers with full-time training staff can only complete so many role-playing scenarios with each individual trainee. With Call Simulator, new hires are no longer limited to training staff availability. Using our scenario-based training simulations, they can practice taking more calls, more frequently, thus increasing their speed to proficiency.
PRACTICE FROM ANYWHERE
With Call Simulator’s integration to your existing training program, all trainees need is an internet connection. Trainees can practice taking calls at any time and from any location, which gives them more experience and reduces the time it takes to take live calls on their own.
IMPROVES EMPLOYEE SKILLS
With Call Simulator, calls and training modules can be repeated to give trainees the opportunity to practice to perfection. Additionally, the AI-powered training platform has the ability to simulate callers with varying accents, ages, and genders, as well as provide realistic background noise, so that the trainees gain experience in true-to-life scenarios. Furthermore, the software is beneficial for seasoned call center agents as well, thanks to Call Simulator’s ability to produce simulations around high risk / high value situations.
PROVIDE STRUCTURED FEEDBACK
Don’t leave core competencies up for interpretation. Call Simulator acts as a 24/7 virtual assistant specializing in training, which allows trainers to focus on providing feedback in critical training functions such as simulation response, performance improvement, & specific event reactions.
Listen to A Few AI Callers in Action
Listen to A Few AI Callers in Action
Bank AI Caller
Insurance AI Caller
Public Safety AI Caller
CALL CENTER STATISTICS
Improving Customer Experience Starts With Improving Call Center Agent Training
Improving Customer Experience Starts With Improving Call Center Agent Training
Call Simulator provides scenario-based training that allows agents to train for a variety of situations and caller types that may be high risk and high value. When agents have extensive training they are better equipped to help consumers and keep them satisfied. Schedule a demo today and see how Call Simulator can supplement your training program.
News
Call Simulator Forges a Partnership with Assima Syncing Hands-On Software Training and Simulated Voice Interactions
Assima, a global leader in systems training and digital adoption, and Call Simulator™, a proven Conversational-AI-powered call training provider, announce an exciting new partnership designed to help organizations train employees at scale, utilizing immersive training experiences to increase adoption and reduce time and cost to proficiency.
Call Simulator, Inc. Announces $575K in Seed Round Funding from JaxAngels
Call Simulator, Inc., a fast-growing tech company that develops AI-powered training software, has received $575K in Seed Round Funding. The funding comes from JaxAngels, the largest angel investment group in North Florida. Funds will expand AI-Powered Training Platform into new verticals including Telehealth, Banking, Insurance & more.
Priority Dispatch Announces Strategic Partnership With Call Simulator
Priority Dispatch® has partnered with Call Simulator, LLC to provide AI-powered speech-to-speech call simulations through TRAIN AI, a powerful training module which decreases the cost of training emergency dispatchers and increases their proficiency and retention.
News
Call Simulator Forges a Partnership with Assima Syncing Hands-On Software Training and Simulated Voice Interactions
Assima, a global leader in systems training and digital adoption, and Call Simulator™, a proven Conversational-AI-powered call training provider, announce an exciting new partnership designed to help organizations train employees at scale, utilizing immersive training experiences to increase adoption and reduce time and cost to proficiency.
Call Simulator, Inc. Announces $575K in Seed Round Funding from JaxAngels
Call Simulator, Inc., a fast-growing tech company that develops AI-powered training software, has received $575K in Seed Round Funding. The funding comes from JaxAngels, the largest angel investment group in North Florida. Funds will expand AI-Powered Training Platform into new verticals including Telehealth, Banking, Insurance & more.
Priority Dispatch Announces Strategic Partnership With Call Simulator
Priority Dispatch® has partnered with Call Simulator, LLC to provide AI-powered speech-to-speech call simulations through TRAIN AI, a powerful training module which decreases the cost of training emergency dispatchers and increases their proficiency and retention.
