Role-Play Anywhere™
Designed for every conversation.
Call Simulator™ is an enterprise AI conversation simulation platform that trains employees to handle real-world communications — voice calls, chat, and in-person interactions — through immersive, AI-powered role-play scenarios. Used by Fortune 500 organizations across a range of industries, Call Simulator enables Learning & Development (L&D) teams to author unlimited custom scenarios without vendor support, deploy practice at scale, and measure communication readiness with objective performance data. Unlike script-based or decision-tree simulation tools, Call Simulator uses generative AI to produce dynamic, adaptive conversations that reflect the unpredictability of real customer and employee interactions.
DYNAMIC training features
Transforming Scenario-Based
Learning, Enterprise Wide
Call Simulator provides immersive scenario-based training for Fortune 500 companies — both horizontally and vertically — across a variety of industries including airlines, shipping & logistics, banking, insurance, technical support, public safety, and more. The benefits of Call Simulator extend far beyond cost savings alone. Both new trainees and seasoned veterans can benefit from the platform’s AI-powered features, including:
- 24/7 access to safely practice unlimited fully-custom conversation flows (scenarios), in both voice (calls) and chat (text-based) channels.
- Range of AI Persona emotions, accents, ages, and languages, including multi-persona simulation capabilities
- SSO-friendly, integrates with existing LMS environments through SCORM and cmi5 (xAPI) so learning runs inside your existing ecosystem
- Results API for custom reporting and dashboarding
Call Simulator provides immersive scenario-based training in a variety of industries including; banking, BPO, insurance, technical support, public safety, and more. The benefits of Call Simulator extend far beyond cost savings alone. Both new trainees and experienced agents can benefit from the platform’s AI-powered features, including:
- 24/7 access to practice any number of fully-customizable conversation flows
- Range of AI Persona emotions, accents, ages, and languages, including multi-persona simulations
- Enterprise-ready; integrates with SSO and LMS environments (SCORM + cmi5) so learning happens in your existing ecosystem
Simulation Training Your L&D Team Actually Controls
Design, launch, and refine realistic simulations in minutes — without waiting on vendor services or paying per-scenario fees.
- Scenario Studio™ lets your team create, edit, and publish conversation flows without external developers
- Import transcripts or audio and turn them into live practice scenarios in minutes
- Professional services not required to get started or keep content current
"A Game Changer"
Trusted by
L&D Professionals Around the World
All skills will benefit ... this is not just for calls.
Simulations can easily be built for for other areas, such as conversations between an employee and their direct report. After using Call Simulator, the confidence of our trainees increased by over 50%, and the need for transfers decreased by over 50% compared to cohorts using traditional training methods.Far more cost-effective than organizing live role-playing sessions or scheduling shadowing sessions.
A robust authoring tool! Call Simulator enables a truly immersive experience for both practice and testing ... The tool allows us to scale practice while maintaining consistent quality feedback, reducing cost of tenured employees’ time, and reducing impacts to shrinkage.Practical, interactive, and impactful. The best part? Learners said they had fun. FUN. In Training!
Immediate feedback from both team members and leaders was overwhelmingly positive. Call Simulator sparked meaningful conversation, real engagement, and thoughtful dialogue around customer interactions. Exactly what we hoped to create.Elevate Experiences Through Enhanced Training
Elevate Experiences Through Enhanced Training
Call Simulator builds muscle memory through practice, not just theory.
Behind every great customer interaction is a team that knows how to listen, respond, and resolve with skill. Whether you’re coaching thousands of contact center agents or enabling strategic communication across sales, CX, internal support, and leadership teams.
According to ContactBabel’s 2026 research, only 8% of contact centers rate their agent performance as Excellent. The gap isn’t technology — it’s practice. Call Simulator gives every learner a safe environment to build real skill before they’re ever on a live call.
As AI handles more and more routine calls, the interactions reaching human agents are more complex, more emotional, and higher stakes. Mean sales call duration has hit a multi-year high — your agents need to be ready before they pick up the phone.
Why Call Simulator?
Why Call Simulator?
Enterprise-Wide Communication Training
Designed with the high-volume, high-stakes world of contact centers in mind, Call Simulator delivers AI-driven practice tailored to frontline realities. But its power doesn’t stop there. From customer service to compliance, sales to HR, our platform is used enterprise-wide to build confident, capable communicators across all business functions.
AI-Powered Role-Play for Realistic Scenarios
Unlike static scripts or outdated eLearning, Call Simulator’s Scenario Studio gives your team the power to create dynamic, human-like training experiences that adapt to your goals. Start from scratch with Generative AI or use intelligent import to transform existing materials—transcripts, documents, or audio—into immersive scenarios. 42% of contact center leaders say agents lack the experience to go beyond what they already know — and cite training, not pay, as the fix.
Consistent and Scalable Training
Ensure uniform training experiences across departments and locations. Call Simulator provides a standardized platform that scales with your organization's growth and evolving needs. Call Simulator ensures every employee can safely practice—any time, from anywhere—with consistent quality and measurable outcomes.
Actionable Feedback in Real Time
Receive immediate feedback and analytics to identify strengths and areas for improvement, facilitating continuous development and performance enhancement. Call Simulator's AI Coaching™ provides insights into tone, clarity, empathy, and accuracy/compliance—critical metrics for both frontline workers and leadership development.
Adaptable to Various Communication Channels
Today’s conversations don’t just happen over the phone. With Call Simulator, teams can build the foundational communication skills that transfer seamlessly across channels—whether the final interaction is voice, chat, other digital channels, or in person. Call Simulator enables safe practice of high-stakes moments that mirror the complexity of modern customer and employee communications.
Enhanced Customer and Employee Experiences
By improving internal communication skills, Call Simulator directly contributes to better customer interactions and a more cohesive organizational culture. Studies show organizations that invest in communication training report 20%+ increases in customer satisfaction. When your people are prepared, your customers feel it.
Insights for L&D Leaders
May 5, 2026
Why Hyper-Realism Wins: Screen-Capture vs. True Simulation
Most simulation training tools are solving a 2010 problem with 2010 technology. Screen-capture tools produce completion rates. Hyper-realistic simulation produces performance. Here's why it matters for L&D teams.
Read more →April 16, 2026
A Note on Avatars: When a Feature Becomes a Problem
Avatar-based training demos well and delivers poorly. Here's what it actually costs your learners, your L&D team, and your budget.
Read more →
News
News
Call Simulator Achieves ISO 27001 Certification
Call Simulator, Inc. has been awarded ISO/IEC 27001:2022 certification for its Information Security Management System — the internationally recognized standard for information security management. The certification was issued April 29, 2026, following an independent audit by Insight Assurance, LLC, and resulted in zero nonconformities, the highest possible outcome for an initial certification.
The certified scope covers Call Simulator’s full conversational training platform, including software engineering, cloud infrastructure, and key business functions.
For enterprise clients, the certification provides independent validation that Call Simulator’s security practices meet rigorous global standards — reducing vendor risk assessment burden during procurement.
Call Simulator CEO David Lawson — Executive Interview with CRMXchange
In today’s customer service landscape, training and development are undergoing a radical transformation. As organizations continue to adopt advanced technologies like real-time agent assist and AI-driven quality management tools, one critical element is often overlooked: foundational, skill-based training. In this interview, Sheri Greenhaus, Managing Partner of CrmXchange, sits down with David Lawson, Co-Founder and CEO of Call Simulator, to discuss the shifting dynamics of contact center training and the growing role of simulation in preparing agents for real-world scenarios.
Gleim Aviation partners with Call Simulator to launch the Gleim Digital Pilot Examiner™
A new way to ace your checkride — The Gleim Digital Pilot Examiner™
The Gleim Digital Pilot Examiner™ (DPE), powered by Call Simulator, retools the same great content from the ground up to help aviators practice for their checkride in a way that actually prepares them for the experience. This offers a groundbreaking new way to get comfortable with the hardest part of the Practical Test — answering your DPE’s questions on the spot.
For the first time, aviators can engage in realistic Q&As through talk or text and receive instant, expert feedback on your responses. It’s like having a private session with an FAA examiner available on-demand.
Call Simulator partners with ElevenLabs to offer Conversation Training as a Service
Call Simulator helps organizations prepare employees for real-world conversations by using simulated role-play scenarios. Over 300 companies use their platform to speed up training, reduce call times, and improve customer interactions. To achieve the realism their clients needed, they turned to ElevenLabs for natural, expressive AI voices.
Call Simulator Included in Cohort 11 of Engage Enterprise Accelerator
Engage’s Cohort 11 has officially kicked off, and eight new startups are now focusing on the core aspect of Engage: Corporate 1:1s. These discussions enable each startup to connect with key team members from Engage’s corporate partners, ensuring that their innovative solutions reach the right business unit leaders in each corporate partner.
