Communication Training as a Service
Call Simulator™ is an AI-powered, scenario-based training platform enabling practice of critical conversations at scale. Call Simulator empowers Learning & Development Professionals as well as Trainers to easily create content and provide an immersive, conversational training environment for learners of all levels across multiple industries in 15 global languages.
DYNAMIC training features
See How We're Transforming Scenario-Based
Learning
Call Simulator provides immersive scenario-based training for Fortune 500 companies across a variety of industries including airlines, shipping & logistics, banking, insurance, technical support, public safety, and more. The benefits of Call Simulator extend far beyond cost savings alone. Both new trainees and seasoned veterans can benefit from the platform’s AI-powered features, including:
- 24/7 access to practice unlimited fully-custom conversation flows (scenarios), in both voice (calls) and chat (text-based) channels.
- Range of caller / AI Persona emotions, accents, ages, and languages, including multi-persona simulation capabilities
- Enterprise-ready — SSO-friendly, integrates with existing LMS environments through SCORM and cmi5 (xAPI)
Call Simulator™ is an AI-powered, fully immersive scenario-based training platform, designed to be integrated directly into leading call center software. This makes Call Simulator™ the first solution to hone both Active Listening and software skills simultaneously.
Call Simulator provides immersive scenario-based training in a variety of industries including; banking, BPO, insurance, technical support, public safety, and more. The benefits of Call Simulator extend far beyond cost savings alone. Both new trainees and experienced agents can benefit from the platform’s AI-powered features, including:
- 24/7 access to practice any number of fully-customizable conversation flows
- Range of caller / AI Persona emotions, accents, ages, and languages
- Enterprise-ready; integrates with SSO and LMS environments
Trusted by Learning & Development Professionals Around the World
Trusted by L&D Pros Around the World
All skills will benefit ... this is not just for calls.
Simulations can easily be built for for other areas, such as conversations between an employee and their direct report. After using Call Simulator, the confidence of our trainees increased by over 50%, and the need for transfers decreased by over 50% compared to cohorts using traditional training methods.It is with enthusiasm that I can recommend the platform.
We have been using Call Simulator training platform for our sales and customer care agents. Navigating the platform is easy as is creating various scenarios for our agents to use during their training that they may experience while on a call with a customer. We found that our trainers can also use the scenarios during coaching sessions with the agents. The training provided by Call Simulator to use the platform was thorough and easy to follow. The Call Simulator CX team has been top-notch.Far more cost-effective than organizing live role-playing sessions or scheduling shadowing sessions.
A robust authoring tool! Call Simulator enables a truly immersive experience for both practice and testing ... The tool allows us to scale practice while maintaining consistent quality feedback, reducing cost of tenured employees’ time, and reducing impacts to shrinkage.One of the best training and education creations I have ever seen
...in my 22 years of being in the profession. Thank you for creating such an amazing product!
Why Call Simulator?
6 Reasons to Use Call Simulator™
Why Call Simulator?
6 Reasons to Use Call Simulator™
REDUCES EXPENSIVE HUMAN ROLE PLAYING
Training programs often include intensive, and therefore expensive, role playing to ensure new employees are fully prepared for the high-stress, high-stakes environment. Now, with Call Simulator’s AI-powered conversational training platform, there is no longer a need to take top performers away from their roles to aid new learners in practice. As a result, companies who have implemented Call Simulator within their environments have realized significant cost savings on their training operations.
EXPOSES TRAINEES TO VARIOUS CONVERSATION TYPES
Call Simulator empowers your company’s Learning & Development professionals by giving them total control over the conversations practiced and in what contexts and languages. Call Simulator’s unique Scenario Studio™ enables Instructional Designers to quickly and easily create, edit, and customize an unlimited number of scenarios with realistic AI personas and immersive background sounds. Any changes or edits made to scenarios occur in real time with no need to go back to production.
IMPROVES SPEED TO PROFICIENCY
Depending on the industry, training processes can take an average of six months or more to complete. Organizations often do not have the ability to fund a full-time training supervisor or coordinator, which can drag out the training process. Even call centers with full-time training staff can only complete so many role-playing scenarios with each individual trainee. With Call Simulator, new hires are no longer limited to training staff availability. Using our scenario-based training simulations, they can practice taking more calls, more frequently, thus increasing their speed to proficiency.
PRACTICE FROM ANYWHERE
With Call Simulator’s integration to your existing training program, all learners need is an internet connection. Learners can practice voice or text-based conversations in 15 global languages at any time and from any location, which gives them more experience and reduces the time it takes to take live calls on their own.
IMPROVES EMPLOYEE SKILLS
With Call Simulator, training modules can be repeated to give learners the opportunity to practice to perfection. Additionally, the AI-powered training platform has the ability to simulate callers with varying accents, ages, and languages, as well as provide realistic background noise, so that learners gain experience in true-to-life scenarios. Furthermore, the software is beneficial for seasoned agents as well, thanks to Call Simulator’s ability to quickly and easily produce simulations around high risk / high value scenarios.
PROVIDE STRUCTURED FEEDBACK
Don’t leave core competencies up for interpretation. Call Simulator acts as a 24/7 virtual assistant specializing in training, which allows trainers to focus on providing feedback in critical training functions such as simulation response, performance improvement, & specific event reactions.
Why Call Simulator?
6 Reasons to Use Call Simulator™
REDUCES EXPENSIVE HUMAN ROLE PLAYING
On average, it takes 6 months to a year to train a new call agents. Training can include intensive, and therefore expensive, role playing to ensure new employees are fully prepared for the high-stress, high-stakes environment. Now, with Call Simulator’s AI-powered training software, there is no longer a need to take top performers away from their roles to aid trainees in practice. As a result, companies who have implemented Call Simulator within their environments have realized significant cost savings on their training operations.
EXPOSES TRAINEES TO VARIOUS CONVERSATION TYPES
Call Simulator empowers your company’s learning and development professionals by giving them total control over the conversations practiced and in what contexts and languages. Call Simulator’s unique Scenario Studio™ enables instructional designers to quickly and easily create, edit, and customize an unlimited number of scenarios with realistic AI personas and immersive background sounds. Any changes or edits occur in real time with no need to go back to production.
IMPROVES SPEED TO PROFICIENCY
Depending on the industry, training processes can take an average of 6 months or more to complete. Organizations often do not have the ability to fund a full-time training supervisor or coordinator, which can drag out the training process. Even call centers with full-time training staff can only complete so many role-playing scenarios with each individual trainee. With Call Simulator, new hires are no longer limited to training staff availability. Using our scenario-based training simulations, they can practice taking more calls, more frequently, thus increasing their speed to proficiency.
PRACTICE FROM ANYWHERE
With Call Simulator’s integration to your existing training program, all trainees need is an internet connection. Trainees can practice taking calls at any time and from any location, which gives them more experience and reduces the time it takes to take live calls on their own.
IMPROVES EMPLOYEE SKILLS
With Call Simulator, calls and training modules can be repeated to give trainees the opportunity to practice to perfection. Additionally, the AI-powered training platform has the ability to simulate callers with varying accents, ages, and genders, as well as provide realistic background noise, so that the trainees gain experience in true-to-life scenarios. Furthermore, the software is beneficial for seasoned call center agents as well, thanks to Call Simulator’s ability to produce simulations around high risk / high value situations.
PROVIDE STRUCTURED FEEDBACK
Don’t leave core competencies up for interpretation. Call Simulator acts as a 24/7 virtual assistant specializing in training, which allows trainers to focus on providing feedback in critical training functions such as simulation response, performance improvement, & specific event reactions.
Listen to A Few Call Simulator Personas in Action
Listen to A Few Call Simulator Callers in Action
Bank Caller
Insurance Caller
Public Safety Caller
Healthcare Caller
CALL CENTER STATISTICS
Improving Customer Experience Starts With Improving Training
Improving Customer Experience Starts With Improving Call Center Agent Training
Call Simulator provides scenario-based training that allows learners to train for a variety of situations and conversation types that may be high risk and high value. When learners have extensive training they are better equipped to help consumers and keep them satisfied. Schedule a call with our Sales Team today and see how Call Simulator can revolutionize your team’s learning experience or training program.
News
Gleim Aviation partners with Call Simulator to launch the Gleim Digital Pilot Examiner™
A new way to ace your checkride — The Gleim Digital Pilot Examiner™
The Gleim Digital Pilot Examiner™ (DPE), powered by Call Simulator, retools the same great content from the ground up to help aviators practice for their checkride in a way that actually prepares them for the experience. This offers a groundbreaking new way to get comfortable with the hardest part of the Practical Test — answering your DPE’s questions on the spot.
For the first time, aviators can engage in realistic Q&As through talk or text and receive instant, expert feedback on your responses. It’s like having a private session with an FAA examiner available on-demand.
News
Call Simulator partners with ElevenLabs to offer Conversation Training as a Service
Call Simulator helps organizations prepare employees for real-world conversations by using simulated role-play scenarios. Over 300 companies use their platform to speed up training, reduce call times, and improve customer interactions. To achieve the realism their clients needed, they turned to ElevenLabs for natural, expressive AI voices.
Call Simulator Announces Partnership with ProcedureFlow
A Knowledge Management software uniquely designed for the modern workplace. ProcedureFlow simplifies the way employees navigate organizational processes to accelerate proficiency. Our improved process flows allow you to create, organize, update, share, and track procedures for easier end-to-end management.
ProcedureFlow digitizes your operations to create a single source of truth for company processes. This allows employees to access the information they need in a highly consumable, visual, and easily updatable format. With ProcedureFlow, companies can create a high performing culture by improving training and proficiency and boosting employee confidence from day one.
To learn more about ProcedureFlow, go to ProcedureFlow.
