Role-Play Anywhere™

Designed for every conversation.

Call Simulator™ is an enterprise AI conversation simulation platform that trains employees to handle real-world communications — voice calls, chat, and in-person interactions — through immersive, AI-powered role-play scenarios. Used by Fortune 500 organizations across a range of industries, Call Simulator enables Learning & Development (L&D) teams to author unlimited custom scenarios without vendor support, deploy practice at scale, and measure communication readiness with objective performance data. Unlike script-based or decision-tree simulation tools, Call Simulator uses generative AI to produce dynamic, adaptive conversations that reflect the unpredictability of real customer and employee interactions.

Role-Play Anywhere™

Designed for every conversation.

DYNAMIC training features

Transforming Scenario-Based
Learning, Enterprise Wide

Transforming Scenario-Based Learning, Enterprise Wide

DYNAMIC training features

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Simulation Training Your L&D Team Actually Controls

Your L&D team authors the scenarios. No black box. Design, launch, and refine realistic simulations in minutes, without waiting on vendor services or paying per-scenario fees.

Scenario Studio™ lets your team create, edit, and publish conversation flows without external developers.
Intelligent import turns existing transcripts or audio into live practice scenarios in minutes.
No professional services required to manage or keep content current.

Scale Without the Sticker Shock

AI tools are quietly shifting to metered, pay-as-you-go pricing, and the surprise invoices that come with it. Call Simulator does not. One predictable enterprise fee trains your organization based on learner headcount, not scenarios built or simulations run.

Deploy training with confidence that you are not running up the bill. You are running up the proficiency of your learners.

Flat, predictable pricing

One enterprise fee. No per-simulation metering, no usage credits, and no invoice that climbs as adoption grows. Your finance team forecasts a fixed cost, not a moving target.

Unlimited practice, every learner

24/7 access to rerun any simulation as many times as it takes, in voice and chat, across 15 languages. Readiness is never rationed by a credit balance.

Deploys anywhere, no lock-in

Launch inside any LMS via SCORM and cmi5 (xAPI), or anywhere else via Deep Links. Not tied to any platform, cloud, or vendor ecosystem.

Unlimited tenants and reporting

Every business unit gets its own isolated platform at no additional charge, with a Results API to aggregate performance data centrally.

"A Game Changer"

Trusted by L&D Professionals Around the World

All skills will benefit ... this is not just for calls.

Simulations can easily be built for for other areas, such as conversations between an employee and their direct report. After using Call Simulator, the confidence of our trainees increased by over 50%, and the need for transfers decreased by over 50% compared to cohorts using traditional training methods.

Learning & Development Strategist

Fortune 50 Shipping + Logistics Company

Far more cost-effective than organizing live role-playing sessions or scheduling shadowing sessions.

A robust authoring tool! Call Simulator enables a truly immersive experience for both practice and testing ... The tool allows us to scale practice while maintaining consistent quality feedback, reducing cost of tenured employees’ time, and reducing impacts to shrinkage.

Head of Learning

Forbes Cloud 100 HR Company

Practical, interactive, and impactful. The best part? Learners said they had fun. FUN. In Training!

Immediate feedback from both team members and leaders was overwhelmingly positive. Call Simulator sparked meaningful conversation, real engagement, and thoughtful dialogue around customer interactions. Exactly what we hoped to create.

Learning Program Manager

Leading Global Airline

Elevate Experiences Through Enhanced Training

Call Simulator builds muscle memory through practice, not just theory.

Behind every great customer interaction is a team that knows how to listen, respond, and resolve with skill. Whether you’re coaching thousands of contact center agents or enabling strategic communication across sales, CX, internal support, and leadership teams.

According to ContactBabel’s 2026 research, only 8% of contact centers rate their agent performance as Excellent. The gap isn’t technology — it’s practice. Call Simulator gives every learner a safe environment to build real skill before they’re ever on a live call.

As AI handles more and more routine calls, the interactions reaching human agents are more complex, more emotional, and higher stakes. Mean sales call duration has hit a multi-year high — your agents need to be ready before they pick up the phone.

of contact centers say new agents struggle to familiarize with systems

0 %

rate their agent performance as "Excellent"

0 %

annual agent attrition industry-wide

0 %

say insufficient time to coach and train is a major problem

0 %

Insights for L&D Leaders

September 15, 2026

The Hidden Cost of Poor Communication: Why the Stakes Rise as AI Handles More of the Conversation

AI is absorbing routine conversations. Here's why the exchanges left to your employees carry more compliance, legal, and clinical risk, not less.

July 22, 2026

Your LMS’s New Role-Play Feature Is Locked to Your LMS. Your Training Shouldn’t Be.

Your LMS just added AI role-play. Before you settle, see why a bolt-on locked to one platform limits where your people practice, and what it costs later.

Why Call Simulator?

97%

Reduction in need-for-assistance

Fortune 50 Company

50%

Reduction in hold times and transfers

Fortune 50 Company

80%

Of new hires met first-month goals

Cedar Financial

50%+

Increase in trainee confidence

Fortune 50 Shipping & Logistics

Why Call Simulator?

Enterprise-Wide Communication Training

Call Simulator is built for the entire enterprise. From contact centers to compliance teams, sales to HR, organizations deploy Call Simulator across every business function that depends on confident, capable communicators. Whatever your LMS, whatever your industry, simulation training meets your learners where they are.

AI-Powered Role-Play for Realistic Scenarios

Unlike static scripts or outdated eLearning, Call Simulator’s Scenario Studio gives your team the power to create dynamic, human-like training experiences that adapt to your goals. Start from scratch with Generative AI or use intelligent import to transform existing materials—transcripts, documents, or audio—into immersive scenarios. 42% of contact center leaders say agents lack the experience to go beyond what they already know — and cite training, not pay, as the fix.

Consistent and Scalable Training

Ensure uniform training experiences across departments and locations. Call Simulator provides a standardized platform that scales with your organization's growth and evolving needs. Call Simulator ensures every employee can safely practice—any time, from anywhere—with consistent quality and measurable outcomes.

Actionable Feedback in Real Time

Receive immediate feedback and analytics to identify strengths and areas for improvement, facilitating continuous development and performance enhancement. Call Simulator's AI Coaching™ provides insights into tone, clarity, empathy, and accuracy/compliance—critical metrics for both frontline workers and leadership development.

Adaptable to Various Communication Channels

Today's conversations don't happen in one place, and neither does Call Simulator. From contact center calls to airport gates, sales floors to HR conversations, learners practice the interactions that don't fit neatly inside a single platform or department. Whether the final interaction is voice, chat, or face-to-face, Call Simulator builds the communication skills that transfer across every channel your organization relies on.

Enhanced Customer and Employee Experiences

By improving internal communication skills, Call Simulator directly contributes to better customer interactions and a more cohesive organizational culture. Studies show organizations that invest in communication training report 20%+ increases in customer satisfaction. When your people are prepared, your customers feel it.

Our Partners

News

October 7, 2026

Call Simulator Adds EU Data Residency and EU-Based Voice AI, Giving Global Enterprises a Choice of US or EU Data Environments

ISO 27001-certified platform now offers customers EU-hosted data residency and EU-based speech services, aligned to GDPR and EU AI Act compliance standards.

May 15, 2026