Technical Support

Technical Support

Transform Your Technical Support
Agent Training

Technical Support Agents have to deal with complex customer support issues, troubleshoot and diagnose an array of system problems, and be able to communicate solutions in an efficient and timely manner. Technical support  requires empathy, complexity, and urgency which are all skills that can be developed through training. That’s where Call Simulator helps Technical Support teams.

Working like a flight simulator, Call Simulator™ provides comprehensive, scenario-based technical support agent training. Call Simulator allows your agents to practice and train on a variety of conversations, from the most common to the most difficult. Call Simulator’s AI-powered, fully immersive training platform is designed to be integrated directly into leading call center software, enabling agents to hone both active listening and software skills simultaneously. Call Simulator doesn’t replace call center agents; rather, it provides 24/7 on-demand training to equip agents with the skills and knowledge they need to help your customers.

Transform Your Technical Support Agent Training

Technical Support Agents have to deal with complex customer support issues, troubleshoot and diagnose an array of system problems, and be able to communicate solutions in an efficient and timely manner. Technical support  requires empathy, complexity, and urgency which are all skills that can be developed through training. That’s where Call Simulator helps Technical Support teams.

Working like a flight simulator, Call Simulator™ provides comprehensive, scenario-based technical support agent training. Call Simulator allows your agents to practice and train on a variety of scenarios, from the most common to the most difficult. Call Simulator’s AI-powered, fully immersive training platform is designed to be integrated directly into leading call center software, enabling agents to hone both active listening and software skills simultaneously. Call Simulator doesn’t replace call center agents; rather, it provides 24/7 on-demand training to equip agents with the skills and knowledge they need to help your customers.

Customizable Training Options
for Your Company

Customizable Training Options
for Your Company

Multiple Caller Icon

Expose Trainees to Various Call Types

Call Simulator’s AI Simulation offers a range of caller emotions, accents, languages, ages, and genders. This allows trainees to experience a wide variety of realistic calls.

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Create Repeatable Training Playlists

Call Simulator allows trainers to create a playlist of focused scenarios to assign to trainees as needed. Trainers can design training programs using playlists for each of your agents. These playlists can then be used for training new hires, refreshing current employees’ skill sets, or practicing high risk / high value situations. These playlists are repeatable and customizable.

Scriptbuilder Icon

Create Industry Specific Conversations

Call Simulator works with your organization to gather recordings of your call center agents’ actual calls. Our script-building software then rapidly develops new conversation flows, allowing your trainees to practice on a limitless number of real-life call scenarios.

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Practice from Anywhere

All trainees need is an internet connection to practice taking calls at any time and from any location, which gives them more experience and dramatically reduces their time to proficiency.

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Provide Structured Feedback

Call Simulator acts as a 24/7 virtual training assistant providing real-time data-driven metrics. Trainers can quickly assess trainees’ abilities on specific event reactions and simulation responses. With our integrated scoring, you can verify that your agents have the knowledge and skills to respond to a variety of technical support scenarios.

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Gain Practice Using Your Software

Call Simulator integrates into the call center software your agents are already using. This allows trainees to gain hands-on experience using active listening and data entry skills simultaneously.

Learn about Call Simulator’s problem-solving solutions, key features, pricing model, and more!

Listen to an Call Simulator Caller in Action

Listen to an AI Caller in Action

Are you interested in working with us to transform your Technical Support Agent training?

Schedule a call with our Sales Team today and witness how Call Simulator’s AI-powered scenario-based training software can take your employee training to the next level.

Are you interested in working with us to transform your Technical Support Agent training?

Schedule a call with our Sales Team today and witness how Call Simulator’s AI-powered scenario-based training software can take your employee training to the next level

Call Simulator is excited to announce our partnership with ProcedureFlow! Learn More Here.

Fortune 50 Health Insurance Company selects Call Simulator to revolutionize conversation-based training!

Our 150th 911 Agency just began using AI SkillLab, powered by Call Simulator!