Public Safety

Public Safety

Meet The Most Efficient Way To Train Your Emergency Dispatchers For Any Event

Let’s talk Emergency Dispatcher training. Building confidence and skills takes time. It takes resources. And it takes tools. That’s when you want Priority Dispatch® AI SkillLab™, powered by Call Simulator on your side. It’s the first tool of its kind to incorporate AI-powered call simulation into your agency training. Just call it the “flight simulator” for your Emergency Dispatchers.

AI SkillLab is a targeted call-simulation training platform that gives participants the means to practice a variety of incident scenarios via an expansive Simulation Library. It gives trainees the real-life experience they need without requiring additional staff. AI SkillLab allows your employees to practice and train on the most common or difficult situations they’ll face during live calls. AI SkillLab doesn’t reduce the need for emergency dispatchers or trainers. Rather, it provides 24/7 on-demand training to better equip emergency dispatchers with the skills and knowledge they need to help callers.

Emergency Dispatchers can now earn CDE credit through IAED-approved simulated calls in AI SkillLab. Four hours of training per year can go toward either category of “Protocol Review” or “Miscellaneous” for IAED recertification. That’s eight hours of the required 24 hours every two years!™

Meet The Most Efficient Way To Train Your Emergency Dispatchers For Any Event

Let’s talk Emergency Dispatcher training. Building confidence and skills takes time. It takes resources. And it takes tools. That’s when you want Priority Dispatch® AI SkillLab™, powered by Call Simulator on your side. It’s the first tool of its kind to incorporate AI-powered call simulation into your agency training. Just call it the “flight simulator” for your Emergency Dispatchers.

AI SkillLab is a targeted call-simulation training platform that gives participants the means to practice a variety of incident scenarios via an expansive Simulation Library. It gives trainees the real-life experience they need without requiring additional staff. AI SkillLab allows your employees to practice and train on the most common or difficult situations they’ll face during live calls. AI SkillLab doesn’t reduce the need for emergency dispatchers or trainers. Rather, it provides 24/7 on-demand training to better equip emergency dispatchers with the skills and knowledge they need to help callers.

Emergency Dispatchers can now earn CDE credit through IAED-approved simulated calls in AI SkillLab. Four hours of training per year can go toward either category of “Protocol Review” or “Miscellaneous” for IAED recertification. That’s eight hours of the required 24 hours every two years!

Quality Improvement and protocol-specific training are challenges that all Public Service Answering Points (PSAPs) face. With its flight simulator-like training calls, AI SkillLab rapidly increases the communication skills of emergency dispatchers and their proficiency in medical, fire, and police protocols.
Brian Dale
President, Priority Dispatch
A majority of all Emergency Communications Centers across the country have issues when it comes to hiring and retaining qualified telecommunicator candidates. The use of AI to simulate and respond to trainee interrogation is a game-changer for Public Safety Communications.
Bob Finney III, ENP
Director of Communications, Collier County Sheriff's Office

Six Reasons To Use AI SkillLab In Your Emergency Communication Center:

Six Reasons To Use AI SkillLab In Your Emergency Communication Center

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Reduces Expensive Human Role Playing

Preparing for the high-stress, high-stakes environment of emergency dispatch has, traditionally, required one-on-one role play for a trainee to gain critical skills. The thing is, it’s expensive and requires taking someone away from the console to answer calls. Now, with AI SkillLab augmented-training software, there is no longer a need to take top performers off the floor to help trainees practice.

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Exposes Trainees To Hundreds Of Simulated Calls

Now your trainees and Emergency Dispatchers can practice taking calls in the ProQA environment with IAED protocols anytime, anywhere, on any computer, speaking directly to an AI simulated caller.

AI SkillLab’s vast simulation library contains hundreds of scenarios where the emergency dispatcher can speak to the AI caller in real time while increasing his or her ProQA and protocol proficiency.

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Practice From Anywhere

Because AI SkillLab simulates the ProQA environment the only thing trainees need is an internet connection and a computer. Trainees can practice taking calls at any time from any location. This gives them more experience and reduces the time it takes for them to be ready to take live calls on their own.

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Improves Speed To Proficiency

Current emergency dispatcher training processes take an average of six months or more to complete. Organizations often do not have the ability to fund a full-time training supervisor or coordinator, which can drag out the training process. Even call centers with full-time training staff can only complete so many role-playing scenarios with each individual trainee.

With AI SkillLab, new hires are no longer limited to training staff availability. Using the augmented training, they can practice taking more calls, more frequently, thus increasing their speed to proficiency.

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Provide Structured Feedback

Don’t leave core competencies up for interpretation. AI SkillLab acts as a 24/7 virtual assistant specializing in training that allows trainers to focus on providing feedback in critical training functions such as simulation response, performance improvement, and specific event reactions.

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Improves The Skills Of Trainees And Experienced Staff Alike

With AI SkillLab, calls can be repeated or slightly modified to give trainees the opportunity to practice to perfection. Plus, the augmented training software can simulate callers with varying accents, ages, and genders, as well as provide realistic background noise, so that the trainees gain experience in true-to-life scenarios.

The software benefits seasoned dispatchers as well, thanks to AI SkillLab’s ability to produce simulations around low-frequency, high-acuity situations, like a plane crash or building collapse.

AI SkillLab Overview

Learn about AI SkillLab’s problem-solving solutions, key features, and more!

Change the way you train Emergency Dispatchers.

Schedule a Demo today and witness how AI SkillLab’s AI-powered scenario-based training software can take your public safety training to the next level.

Change the way you train Emergency Dispatchers.

Schedule a Demo today and witness how AI SkillLab’s AI-powered scenario-based training software can take your public safety training to the next level.

Call Simulator is excited to announce our partnership with ProcedureFlow! Learn More Here.

Fortune 50 Health Insurance Company selects Call Simulator to revolutionize conversation-based training!

Our 150th 911 Agency just began using AI SkillLab, powered by Call Simulator!