About Us

About Us

"I never try to teach my students anything.
I only try to create an environment
in which they can learn.”
— Albert Einstein

Priority Dispatch AI SkillLab Partnership logo

Where it Started

Call Simulator, Inc. spent the last four years working with leading 9-1-1 emergency call centers, and the global leader in emergency protocols, Priority Dispatch, to create the first AI-powered simulator for training emergency call takers, AI SkillLab™– Powered by Call Simulator™.

Where it's Going

Currently, Call Simulator software is used by call centers around the world, allowing trainees to improve their Active Listening skills while gaining experience operating within their business’s platform. Call Simulator’s AI-powered scenario-based training software doesn’t replace call center agents or trainers, it takes their training to the next level which enhances your customer satisfaction. It’s the first solution to hone both Active Listening and software skills simultaneously.

Call Simulator’s training platform is available across a range of industries including; public safety, telehealth, banking, insurance, IT, and tier-1 brand customer support. 

Talk to a representative today and see how easy it is to get started.

Ready to Experience Call Simulator™ for Yourself?

Schedule a call with our team today and witness how Call Simulator’s AI-powered software can take your employee training to the next level

Commitment to Diversity, Equity, Inclusion, and Belonging

Commitment to Diversity, Equity, Inclusion, and Belonging

At Call Simulator, Inc., we are on a mission to use AI to help make the world a better and safer place. In support of this mission, we believe our culture of diversity, equity, inclusion, and belonging helps us create a more innovative and comprehensive product offering for our clients. We value understanding and incorporating different perspectives brought forward through varied experiences and backgrounds. This includes but is not limited to our team members’ cultural background, sexual orientation, gender, age, ethnicity, language, life experiences, physical and mental abilities, and religious beliefs. Call Simulator, Inc. is committed to providing an inclusive work environment which welcomes people of all backgrounds, ensuring diversity of thought belongs at our table and is heard and appreciated. This aligns with our approach to our AI projects, which aims to maximize diversity, connectivity, and accessibility among all data projects, collaborators, and outputs.

Where it Started

Call Simulator, Inc. spent the last two years working with leading 9-1-1 emergency call centers, and the global leader in emergency protocols, Priority Dispatch, to create the first AI-powered simulator for training emergency call takers. Call Simulator™, developed in NewSci Labs, is an example of technology that’s actively making the world safer. 

Where it's Going

Currently, Call Simulator software is used by call centers around the nation, allowing trainees to improve their Active Listening skills while gaining experience operating within their business’s platform. Call Simulator’s AI-powered scenario-based training software doesn’t replace call center agents or trainers, it takes their training to the next level which enhances your customer satisfaction. It’s the first solution to hone both Active Listening and software skills simultaneously.

Call Simulator’s training platform will soon be available across a range of industries including; public safety, telehealth, banking, insurance, IT, and tier-1 brand customer support. Call Simulator can now integrate into any software with an API.

Talk to a representative today and see how easy it is to get started

Ready to Experience Call Simulator™ for Yourself?

Schedule a call with our team today to see how Call Simulator’s AI-powered software can integrate into your operating system.

Call Simulator is excited to announce our partnership with ProcedureFlow! Learn More Here.

Fortune 50 Health Insurance Company selects Call Simulator to revolutionize conversation-based training!

Our 150th 911 Agency just began using AI SkillLab, powered by Call Simulator!