Partnering with Call Simulator
Partnering with Call Simulator
Call Simulator is proud to partner with companies that help take conversation training to the next level. We provide an AI-powered scenario-based training platform for worldwide use in any industry. Our software improves speed to proficiency and increases employee skills, allowing companies to save money when training their new hires and enriching seasoned professionals.
CBS Academy is dedicated to transforming professional and organizational performance. Our comprehensive approach includes online and in-person training, leadership mentoring, and a focus on deep expertise in financial service operations. We excel in converting employee turnover into loyalty, alleviating burnout with renewed purpose, and turning customer losses into gains. Since 1994, we’ve been global leaders in enhancing call center efficiency across collections, customer care, and sales, Certifying over 29,000 Agents and Leaders in hundreds of sites. Our mission is to foster sustainable improvements in performance, satisfaction, and team cohesion, underpinning our belief in work as a facet of a fulfilling life. Let’s elevate your business together.
BenchmarkPortal is the global leader in Contact Center Benchmarking, Contact Center Certification, Contact Center Training and Contact Center Consulting. Since its beginnings in 1995 under Dr. Jon Anton and Prof. Richard Feinberg of Purdue University, BenchmarkPortal has grown with the contact center industry and now hosts the world’s largest contact center metrics database. Now led by Bruce Belfiore, the BenchmarkPortal team of professionals has gained international recognition for its contact center expertise and innovative approaches to best practices for the contact center industry.
Assima is a global leader in systems training and digital adoption. They have engineered the world’s most advanced systems training platform to help organizations deliver hyper-realistic and impactful learning experiences on any enterprise software. Assima customers include 40% of the Fortune 500. Having customers in over 30 countries and within every possible vertical, Assima’s software works across all major applications including web, desktop, and in-house built.
Clients can embed Assima Train content directly into Call Simulator. This enables users to practice their active-listening, communication, multi-tasking, and software skills simultaneously, dramatically reducing the time to proficiency.
A Knowledge Management software uniquely designed for the modern workplace. ProcedureFlow simplifies the way employees navigate organizational processes to accelerate proficiency. Our improved process flows allow you to create, organize, update, share, and track procedures for easier end-to-end management.
ProcedureFlow digitizes your operations to create a single source of truth for company processes. This allows employees to access the information they need in a highly consumable, visual, and easily updatable format. With ProcedureFlow, companies can create a high performing culture by improving training and proficiency and boosting employee confidence from day one.
To learn more about ProcedureFlow, go to ProcedureFlow.
Combined with Verint Platform, Call Simulator allows trainers and instructional designers to rapidly create and publish training simulations. With Call Simulator’s proprietary Scenario Studio, customers can create, edit, and deploy their own training scenarios rapidly, instead of waiting for simulations to be produced or edited offline by an external vendor.
New hires can practice key skills with call simulations scored by Verint Quality Bots, ensuring they are ready for live interactions. Simulations can be scored with the same criteria as live calls, helping to ensure correct agent behaviors and optimal call outcomes.
After user onboarding, if quality or compliance issues are detected, training can be automatically assigned and delivered, including targeted call simulation. Those call simulations can be scored in Verint to assess if the agent has corrected and improved the required call behaviors. If Verint Quality Bots are used, the entire loop can be done without human intervention, while still providing visibility into agent performance throughout the process.
Watch our pre-recorded Verint Partner Marketplace Showcase here.
Combined with Verint Platform, Call Simulator allows trainers and instructional designers to rapidly create and publish training simulations. With Call Simulator’s proprietary Scenario Studio, customers can create, edit, and deploy their own training scenarios rapidly, instead of waiting for simulations to be produced or edited offline by an external vendor.
New hires can practice key skills with call simulations scored by Verint Quality Bots, ensuring they are ready for live interactions. Simulations can be scored with the same criteria as live calls, helping to ensure correct agent behaviors and optimal call outcomes.
Watch our pre-recorded Verint Partner Marketplace Showcase here.
Brohawk Solutions is driven by a strong belief in the Diamond Rule, to “Discern what people will want and need even before they realize it. Then offer it at the right time.” It is CEO Mark Brody’s passion to develop and share in contact center best practices and anticipate the needs of customers; predicting/offering solutions when there is a need.
Brohawk Solutions has a passion to see your contact center operation be a value add for your organization as well as your customers.
Priority Dispatch® is the global leader in emergency protocols with over 3,700 agencies in 54 countries using their ProQA® software. Priority partnered with Call Simulator to create a powerful training module to decrease the cost of training emergency dispatchers and increase their proficiency and retention. AI-SkillLab, powered by Call Simulator, is being used successfully across the country by 9-1-1 centers of all sizes.
Assima is a global leader in systems training and digital adoption. They have engineered the world’s most advanced systems training platform to help organizations deliver hyper-realistic and impactful learning experiences on any enterprise software. Assima customers include 40% of the Fortune 500. Having customers in over 30 countries and within every possible vertical, Assima’s software works across all major applications including web, desktop, and in-house built.
Clients can embed Assima Train content directly into Call Simulator. This enables users to practice their active-listening, communication, multi-tasking, and software skills simultaneously, dramatically reducing the time to proficiency.
BenchmarkPortal is the global leader in Contact Center Benchmarking, Contact Center Certification, Contact Center Training and Contact Center Consulting. Since its beginnings in 1995 under Dr. Jon Anton and Prof. Richard Feinberg of Purdue University, BenchmarkPortal has grown with the contact center industry and now hosts the world’s largest contact center metrics database. Now led by Bruce Belfiore, the BenchmarkPortal team of professionals has gained international recognition for its contact center expertise and innovative approaches to best practices for the contact center industry.
CBS Academy is dedicated to transforming professional and organizational performance. Our comprehensive approach includes online and in-person training, leadership mentoring, and a focus on deep expertise in financial service operations. We excel in converting employee turnover into loyalty, alleviating burnout with renewed purpose, and turning customer losses into gains. Since 1994, we’ve been global leaders in enhancing call center efficiency across collections, customer care, and sales, Certifying over 29,000 Agents and Leaders in hundreds of sites. Our mission is to foster sustainable improvements in performance, satisfaction, and team cohesion, underpinning our belief in work as a facet of a fulfilling life. Let’s elevate your business together.
A Knowledge Management software uniquely designed for the modern workplace. ProcedureFlow simplifies the way employees navigate organizational processes to accelerate proficiency. Our improved process flows allow you to create, organize, update, share, and track procedures for easier end-to-end management.
ProcedureFlow digitizes your operations to create a single source of truth for company processes. This allows employees to access the information they need in a highly consumable, visual, and easily updatable format. With ProcedureFlow, companies can create a high performing culture by improving training and proficiency and boosting employee confidence from day one.
To learn more about ProcedureFlow, go to ProcedureFlow.
We’re Better Together
We’re Better Together
Innovation
Call Simulator’s Scenario Studio™ allows Learning & Development (L&D) Professionals to quickly develop new scenarios and training playlists. The end result - Call Simulator is able to offer a vast Simulation Library which allows learners to practice a near-limitless number of real-world conversations.
Development
With our combined resources, we are leaders in the market when it comes to AI-powered training. Companies can now have employees train and learn from anywhere in the world with internet connection, enabling them to improve their skills independently.
Profitability
Most organizations spend 6 months training call center employees, yet the average turnover rate remains at 44%. Call Simulator can help companies retrain to retain top talent and increase speed to proficiency for new hires, resulting in reduced training costs overall.
