ISO 27001-certified platform now offers customers EU-hosted data residency and EU-based speech services, aligned to GDPR and EU AI Act compliance standards.
Call Simulator, the AI-powered communication simulation training platform used by enterprise Learning & Development teams, today announced EU data residency for customer data and the addition of EU-based speech-to-text and text-to-speech service options. The expansion gives multinational customers a choice between US and EU data environments without changing how their teams use the platform day to day.
Why This Matters for Global Enterprises
Enterprise L&D and security teams increasingly need to show where learner data lives, not just that it is protected. For organizations with EU operations and/or data protection officers who require in-region processing, US-only hosting has been a recurring point of friction in procurement and legal review, even when the underlying security controls are strong.
Call Simulator’s EU data residency option is built for that reality. Customers can now choose to have applicable data, including simulation transcripts, learner performance records, and associated voice processing, handled entirely within EU-based infrastructure.
Multi-Tenant Architecture at No Additional Cost
Because Call Simulator’s per-learner pricing model doesn’t change based on how a customer’s environment is structured, customers can align data and services to where their employees actually work at no additional cost. A multinational customer can, for example, run a US tenant for its US-based workforce and an EU tenant for its EU-based workforce, each aligned to the corresponding data environment, without paying a separate fee for the added tenant.
This extends a principle Call Simulator has held from the start: pricing is tied to learners, not to how many environments, creators, or simulations a customer needs to run its program.
GDPR and EU AI Act Alignment
Call Simulator’s data protection controls are aligned to GDPR and EU AI Act requirements and are continuously monitored through Vanta, a compliance automation platform that provides ongoing evidence collection and control testing rather than a one-time audit. This gives customers and their data protection officers an ongoing view into control status rather than a point-in-time attestation alone.
Built on an ISO 27001-Certified Foundation
This expansion builds on Call Simulator’s existing ISO 27001:2022 certification, which covers the company’s information security management system. Enterprise customers evaluating AI vendors increasingly ask for this certification as a baseline, alongside evidence of how data is actually handled in production, not just how it is described in a policy document.
About Call Simulator
Call Simulator™ is an enterprise AI conversation simulation platform that trains employees to handle real-world communications — voice calls, chat, and in-person interactions — through immersive, AI-powered role-play scenarios. Used by Fortune 500 organizations across a range of industries, Call Simulator enables Learning & Development (L&D) teams to author unlimited custom scenarios without vendor support, deploy practice at scale, and measure communication readiness with objective performance data. Unlike script-based or decision-tree simulation tools, Call Simulator uses generative AI to produce dynamic, adaptive conversations that reflect the unpredictability of real customer and employee interactions.
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