Let’s talk Emergency Dispatcher training. Building confidence and skills takes time. It takes resources. And it takes tools. That’s when you want Priority Dispatch® AI SkillLab™, powered by Call Simulator™ on your side. It’s the first tool of its kind to incorporate AI-powered call simulation into your agency training. Just call it the “flight simulator” for your Emergency Dispatchers.

AI SkillLab is a targeted call-simulation training platform that gives participants the means to practice a variety of incident scenarios via an expansive Simulation Library. It gives trainees the real-life experience they need without requiring additional staff. AI SkillLab allows your employees to practice and train on the most common or difficult situations they’ll face during live calls. AI SkillLab doesn’t reduce the need for emergency dispatchers or trainers. Rather, it provides 24/7 on-demand training to better equip emergency dispatchers with the skills and knowledge they need to help callers.

Emergency Dispatchers can now earn CDE credit through IAED-approved simulated calls in AI SkillLab. Four hours of training per year can go toward either category of “Protocol Review” or “Miscellaneous” for IAED recertification. That’s eight hours of the required 24 hours every two years!