Careers

Careers

We are on a mission to use AI to help make the world a better and safer place

About Call Simulator

Call Simulator is harnessing the power of artificial intelligence for good. We provide an AI-powered platform that is used by call centers around the country. Our software allows trainees to improve their Active Listening skills while gaining experience operating within their business’s call center software. Call Simulator’s immersive training doesn’t replace call center agents or trainers, it takes their training to the next level which enhances customer satisfaction, and agent confidence. It’s the first solution to hone both Active Listening and software skills simultaneously.

Call Simulator’s team is currently working towards making the training platform available across a range of industries including; public safety, telehealth, banking, insurance, IT, and tier-1 brand customer support.

Company Culture

Call Simulator is a growth-stage company based in Tallahassee, FL. Our employees utilize top-of-the-line systems to collaborate in a fully remote work environment with flexible scheduling. We find creative ways to foster that “close-knit” feeling without sharing the same physical space and know this will be critical as we continue to hire new employees and expand our team. Call Simulator values the non-traditional thinkers, the rebels, the disruptors – we work best by brainstorming and harnessing organic creativity. 

View Open Positions

Bookmark this page and check back often! As a fast-growing, tech company, we are adding new positions all the time. 

We adhere to the Values and Principles developed by datapractices.org part of The Linux Foundation Projects. 

Inclusion

Maximize diversity, connectivity, and accessibility among data projects, collaborators, and outputs.

Accountability

Behave ethically and transparently, fix mistakes quickly, and hold ourselves and others accountable.

Experimentation

Emphasize continuously iterative testing and data analysis. 

Impact

Prioritize projects with well-defined goals, and design them to achieve measurable, substantive outcomes.

Call Simulator Ethical AI Principles

As data teams, we aim to...

Use data to improve life
for our users, customers, organizations, and communities.

Create reproducible and extensible work.

Build teams with diverse ideas, backgrounds, and strengths.

Prioritize the continuous collection and availability of discussions and metadata.

Clearly identify the questions and objectives that drive each project and use to guide both planning and refinement.

Be open to changing our methods and conclusions in response to new knowledge.

Recognize and mitigate bias in ourselves and in the data we use.

Present our work in ways that empower others to make better-informed decisions.

Consider carefully the ethical implications of choices we make when using data, and the impacts of our work on individuals and society.

Respect and invite fair criticism while promoting the identification and open discussion of errors, risks, and unintended consequences of our work.

Protect the privacy and security of individuals represented in our data.

Help others to understand the most useful and appropriate applications of data to solve real-world problems.

Hear From Our Team

"Working for Call Simulator encourages me to grow both as a software developer and collaborator, as we constantly communicate with clients to ensure that the simulation experience is as responsive as possible. I have grown greatly as a developer while working at Call Simulator as it promotes the research and usage of the most up-to-date technologies for development and deployment."
Jeremy Quinto, M.Sc.
Cloud Architect​
"I really enjoy working with the Call Simulator team, the collaboration, the brainstorming, the readiness to answer and solve together any issue that pops up. In a short period of time, I've developed new skills and feel that I can contribute with my strengths in many areas. It is a very open, safe space with great variety of strengths and where you get a lot of support and help from your colleagues."
Mariana Garcia Prince Headshot
Mariana García Prince, M.Sc
User Experience Engineer
"What I enjoy most about working at Call Simulator is the knowledge that my work is having a real impact. I get to work on really interesting and challenging problems, and I always have the support and resources necessary to get things done. We’re very self directed, everyone has a positive attitude, and it’s an overall low stress environment. The ability to work remotely is a huge plus as well."
Eric Sharkey Headshot
Eric Sharkey, M.Sc
Machine Learning Engineer
"Call Simulator combines a collaborative environment with a hands-on approach to its employee’s educational growth for an immersive professional experience. The Call Simulator software engineering team taught me a variety of technical skills and the leadership's focus on professional development helped me grow personally."
Matt Barattini Headshot
Matt Barattini
Machine Learning Intern

Employment with Call Simulator, Inc.

Call Simulator, Inc. is an equal opportunity employer and does not discriminate based on any of the following: race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression or gender characteristics, national origin, religion, marital status, medical condition, physical or mental disability, military service or veteran status, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.

Minority candidates are strongly encouraged to apply.