Assima Train + Call Simulator™

The Only Hyper-Realistic Solution That Trains Both Sides of Readiness

System proficiency and conversation performance have always been two sides of the same problem. For the first time, L&D teams can bring both dimensions to learners without compromising on the system or conversation training experience.

75%
of contact centers report new agents struggle with system familiarization — the highest figure on record
Source: ContactBabel CC-DMG 2026
3.5
applications the average agent navigates per call, plus 2.3 post-call
Source: ContactBabel CC-DMG 2026
9m 13s
average sales call duration — a multi-year high requiring more from agents than ever
Source: ContactBabel CC-DMG 2026
The Platforms

Best-in-Class in Each Domain

Two hyper-realistic platforms. A single readiness solution.

Systems Training
Assima Train

A fully interactive, editable clone of your actual enterprise application — not a screenshot. Learners click, scroll, and navigate exactly as they would in a live environment, with no risk to production data.

  • 4x-patented application cloning technology — not screen capture
  • Capture, Edit, Publish workflow: entire lesson captured in one pass
  • Translate the full UI into any supported language without re-capturing
  • Anonymize PHI/PII across all lessons for compliance
  • Hyper-granular click and field analytics, no coding required
  • Up to 90% reduction in content rework; up to 70% lower training costs
Conversation Training
Call Simulator

AI-powered conversation practice at enterprise scale. L&D teams build, own, and update scenarios independently — no vendor queue, no per-scenario fees, no implementation dependency.

  • Scenario Studio™: live scenario in minutes with GenAI
  • AI Coaching™ scores every simulation against a custom rubric your team builds
  • SimPlayer™ supports voice and chat, including Multi-Chat and Multi-Persona simulations
  • 97% reduction in need for assistance
  • 80% of new hires hitting first-month goals
0%
Reduction in need for assistance
0%+
Drop in call transfers and escalations
0%
Of new hires hitting first-month goals
0%
Reduction in training content rework
0%
Lower training costs — no I.T. environments needed
The Integration

One Integration. Both Dimensions.

Most learning tools tell you who completed training and when. That's attendance data. Assima Train and Call Simulator surface granular system proficiency and conversation performance data, so L&D teams can act on both dimensions without compromising either training experience.

Assima Train
System Data
Every click, every field entry, every navigation path through the simulated application. Surfaces where learners struggle, which steps they repeat, and how system proficiency changes across attempts.
Call Simulator
Conversation Data
AI Coaching™ results across every completed simulation: skills adherence against your custom skills rubric, compliance accuracy, handle time against benchmarks, soft skills, and turn-by-turn audio review.
a single pane of glass

Preview the Learner Experience:

Enterprise Use Cases

Built for Organizations That Can't Afford to Guess

New Hire Onboarding

Agents complete fully interactive system simulations in Assima Train and live conversation practice in Call Simulator before they ever handle a real interaction. Both readiness scores are visible to L&D on-demand.

Compliance Retraining

When policy or system changes require retraining, Assima Train updates across all lessons in minutes and Call Simulator scenarios are live-edited without republishing. Compliance coverage is demonstrable, not assumed.

Performance Gap Analysis

With both platforms feeding granular data, L&D teams can separate system proficiency gaps from conversation performance gaps — so coaching is targeted, not generic, and manager time is not spent on the wrong problem.

a single pane of glass

Preview the Learner Experience:

Ready to See Assima Train + Call Simulator for Yourself?

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Learn more about Assima via their official website.

Fortune 500 leader in employee benefits and workplace insurance — providing disability, life, and supplemental coverage to millions of workers — just joined Call Simulator

Fortune 50 Company Sees Efficiency Surge: 50% Reduction in Transfers & Hold Time, 97% Reduction in Need for Assistance with Call Simulator

Cedar Financial reports 80% of new hires meet or exceed first-month goals after training with Call Simulator

Fortune 50 Healthcare Company selects Call Simulator to revolutionize scenario-based training

Futuro Health empowers allied health professionals with Call Simulator

Leading Global Airline implements Call Simulator in airport training centers for airport customer service personnel