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The Flight Simulator for Call Center Agent Training!™

Call Simulator™ is an AI-powered, fully immersive scenario-based training platform, designed to be integrated directly into leading call center software. This makes Call Simulator™ the first solution to hone both Active Listening and software skills simultaneously.

The Flight Simulator
for Call Center
Agent Training!™

We Integrate with:
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DYNAMIC training features

See How We're Transforming
9-1-1 Training

The benefits of Call Simulator extend far beyond cost savings alone. Both new trainees and experienced agents can benefit from the platform’s AI-powered features, including: 

See How We're Transforming 9-1-1 Training

Call Simulator Explainer Video
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DYNAMIC training features

The benefits of Call Simulator extend far beyond cost savings alone. Both new trainees and experienced agents can benefit from the platform’s AI-powered features, including: 

Why Call Simulator?

6 Reasons to Use Call Simulator™

Why Call Simulator?

6 Reasons to Use Call Simulator™

REDUCES EXPENSIVE HUMAN ROLE PLAYING

On average, it takes 6 months to a year to train a new call agents. Training can include intensive, and therefore expensive, role playing to ensure new employees are fully prepared for the high-stress, high-stakes environment. Now, with Call Simulator’s AI-powered training platform, there is no longer a need to take top performers away from their roles to aid trainees in practice. As a result, companies who have implemented Call Simulator within their environments have realized significant cost savings on their training operations.

EXPOSES TRAINEES TO VARIOUS CALL TYPES

Call Simulator works with organizations to gather recordings of your call center agents’ actual calls. With that information, a script-building model is developed to enable rapid creation of new call scripts. The end result - Call Simulator offers a vast Simulation Library which allows trainees to practice on a limitless number of real-life call scenarios, giving them the experience they need for when they transition into the field. This process can be replicated in a variety of industries to create individualized AI training resources.

IMPROVES SPEED TO PROFICIENCY

Depending on the industry, training processes can take an average of 6 months or more to complete. Organizations often do not have the ability to fund a full-time training supervisor or coordinator, which can drag out the training process. Even call centers with full-time training staff can only complete so many role-playing scenarios with each individual trainee. With Call Simulator, new hires are no longer limited to training staff availability. Using our scenario-based training simulations, they can practice taking more calls, more frequently, thus increasing their speed to proficiency.

PRACTICE FROM ANYWHERE

With Call Simulator’s integration to your existing training program, all trainees need is an internet connection. Trainees can practice taking calls at any time and from any location, which gives them more experience and reduces the time it takes to take live calls on their own.

IMPROVES EMPLOYEE SKILLS

With Call Simulator, calls and training modules can be repeated to give trainees the opportunity to practice to perfection. Additionally, the AI-powered training platform has the ability to simulate callers with varying accents, ages, and genders, as well as provide realistic background noise, so that the trainees gain experience in true-to-life scenarios. Furthermore, the software is beneficial for seasoned call center agents as well, thanks to Call Simulator’s ability to produce simulations around high risk / high value situations.

PROVIDE STRUCTURED FEEDBACK

Don’t leave core competencies up for interpretation. Call Simulator acts as a 24/7 virtual assistant specializing in training, which allows trainers to focus on providing feedback in critical training functions such as simulation response, performance improvement, & specific event reactions.

Why Call Simulator?

6 Reasons to Use Call Simulator™ in your Call Center

REDUCES EXPENSIVE HUMAN ROLE PLAYING

On average, it takes 6 months to a year to train a new call agents. Training can include intensive, and therefore expensive, role playing to ensure new employees are fully prepared for the high-stress, high-stakes environment. Now, with Call Simulator’s AI-powered training software, there is no longer a need to take top performers away from their roles to aid trainees in practice. As a result, companies who have implemented Call Simulator within their environments have realized significant cost savings on their training operations.

EXPOSES TRAINEES TO VARIOUS CALL TYPES

Call Simulator works with organizations to gather recordings of your call center agents’ actual calls. With that information, a script-building model is developed to enable rapid creation of new call scripts. The end result - Call Simulator offers a vast Simulation Library which allows trainees to practice on a limitless number of real-life call scenarios, giving them the experience they need for when they transition into the field. This process can be replicated in a variety of industries to create individualized AI training resources.

IMPROVES SPEED TO PROFICIENCY

Depending on the industry, training processes can take an average of 6 months or more to complete. Organizations often do not have the ability to fund a full-time training supervisor or coordinator, which can drag out the training process. Even call centers with full-time training staff can only complete so many role-playing scenarios with each individual trainee. With Call Simulator, new hires are no longer limited to training staff availability. Using our scenario-based training simulations, they can practice taking more calls, more frequently, thus increasing their speed to proficiency.

PRACTICE FROM ANYWHERE

With Call Simulator’s integration to your existing training program, all trainees need is an internet connection. Trainees can practice taking calls at any time and from any location, which gives them more experience and reduces the time it takes to take live calls on their own.

IMPROVES EMPLOYEE SKILLS

With Call Simulator, calls and training modules can be repeated to give trainees the opportunity to practice to perfection. Additionally, the AI-powered training platform has the ability to simulate callers with varying accents, ages, and genders, as well as provide realistic background noise, so that the trainees gain experience in true-to-life scenarios. Furthermore, the software is beneficial for seasoned call center agents as well, thanks to Call Simulator’s ability to produce simulations around high risk / high value situations.

PROVIDE STRUCTURED FEEDBACK

Don’t leave core competencies up for interpretation. Call Simulator acts as a 24/7 virtual assistant specializing in training, which allows trainers to focus on providing feedback in critical training functions such as simulation response, performance improvement, & specific event reactions.

Listen to A Few AI Callers in Action

Listen to A Few AI Callers in Action

CALL CENTER STATISTICS

Improving Customer Experience Starts With Improving Call Center Agent Training

Improving Customer Experience Starts With Improving Call Center Agent Training

Call Simulator provides scenario-based training that allows agents to train for a variety of situations and caller types that may be high risk and high value. When agents have extensive training they are better equipped to help consumers and keep them satisfied. Schedule a demo today and see how Call Simulator can supplement your training program. 

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Agents Who don't think they have access to the right technology & Tools

Latest News

Call Simulator, Inc. Announces $575K in Seed Round Funding from JaxAngels

Call Simulator, Inc., a fast-growing tech company that develops AI-powered training software, has received $575K in Seed Round Funding. The funding comes from JaxAngels, the largest angel investment group in North Florida. Funds will expand AI-Powered Training Platform into new verticals including Telehealth, Banking, Insurance & more.

Florida State University Department of Scientific Computing alumni and NewSci engineers Eric Sharkey and Nathan Crock.
FSU Alumni Develop AI Program to Train Emergency Phone Operators, Save Lives

Florida State University scientific computing alumni have developed a speech-to-speech artificial intelligence program used to help train phone operators who dispatch emergency services.

Priority Dispatch Logo
Priority Dispatch Announces Strategic Partnership With Call Simulator

Priority Dispatch® has partnered with Call Simulator, LLC to provide AI-powered speech-to-speech call simulations through TRAIN AI, a powerful training module which decreases the cost of training emergency dispatchers and increases their proficiency and retention.

Latest News

Florida State University Department of Scientific Computing alumni and NewSci engineers Eric Sharkey and Nathan Crock.
Priority Dispatch Logo
Call Simulator, Inc. Announces $575K in Seed Round Funding from JaxAngels

Call Simulator, Inc., a fast-growing tech company that develops AI-powered training software, has received $575K in Seed Round Funding. The funding comes from JaxAngels, the largest angel investment group in North Florida. Funds will expand AI-Powered Training Platform into new verticals including Telehealth, Banking, Insurance & more.

FSU Alumni Develop AI Program to Train Emergency Phone Operators, Save Lives

Florida State University scientific computing alumni have developed a speech-to-speech artificial intelligence program used to help train phone operators who dispatch emergency services.

Priority Dispatch Announces Strategic Partnership With Call Simulator

Priority Dispatch® has partnered with Call Simulator, LLC to provide AI-powered speech-to-speech call simulations through TRAIN AI, a powerful training module which decreases the cost of training emergency dispatchers and increases their proficiency and retention.

Trusted by Emergency Call Centers Around the World

Trusted by Emergency Call Centers Around the World

Quality Improvement and protocol-specific training are challenges that all Public Service Answering Points (PSAPs) face. With its flight simulator-like training calls, AI SkillLab rapidly increases the communication skills of emergency dispatchers and their proficiency in medical, fire, and police protocols.
Brian Dale
President, Priority Dispatch
A majority of all Emergency Communications Centers across the country have issues when it comes to hiring and retaining qualified telecommunicator candidates. The use of AI to simulate and respond to trainee interrogation is a game-changer for Public Safety Communications.
Bob Finney III, ENP
Director of Communications, Collier County Sheriff's Office